Hotel Director of Sales

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

Pacific Hospitality Group (PHG) is a renowned Premier Hotel Management and Investment Company known for its strategic vision and unwavering core values that have steered the organization towards sustained business success since 1987. With a portfolio that spans luxury hotel properties across Napa Valley to Southern California, PHG is committed to excellence in hospitality through its ownership, management, financing, and development of hotels and resorts primarily based in California. The company currently owns and manages twelve properties, collectively offering over 2015 rooms alongside 165,500 square feet of premier indoor meeting and event facilities. PHG's reputation is rooted not only in... Show More

Job Requirements

High school diploma or general education degree (GED)
equivalent combination of education and experience
five or more years of related and progressive sales leadership experience
five years as a supervisor/manager
pre-opening hotel experience preferred
ability to work independently
knowledge of hotel service standards and guest relations
strong sales and negotiation skills
excellent communication and interpersonal skills
ability to provide training and mentorship
commitment to guest satisfaction
discretion in handling confidential information

Job Qualifications

High school diploma or general education degree (GED) or equivalent combination of education and experience
bachelor’s degree in hospitality management desired
five or more years of related and progressive sales leadership experience in similar organization or property
five years as a supervisor/manager in similar setting desired
pre-opening hotel experience would be desired
working independent property and managing representation groups is desired
solid knowledge of hotel service standards, guest relations and etiquette
ability and experience in successfully leading and coordinating staff in a high volume, time-sensitive environment
requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction
ability to develop and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria
strong knowledge of sales techniques with strong skills and ability to negotiate and close sales
requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions
must be able to create and effectively provide sales presentations and materials to potential customers
contacts sometimes contain confidential/sensitive information so requires ability to use discretion
must demonstrate positive attitude and professional demeanor
requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction

Job Duties

Provides guidance and direction to ensure overall departmental success
manages subordinate sales staff
responsible for the overall direction, coordination, and evaluation of Sales Department
carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
interviews, hires, and trains team members
plans, assigns, and directs work
appraises performance
rewards and disciplines team members
addresses complaints and resolves problems
responsible for planning department goals and directing team members to achieve results
actively solicits new business opportunities through prospecting new customers and using network channels to open doors to new customers
seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel
researches information on market and trends and the clients supporting those markets locally
develops and implements individual and department sales plan to successfully identify and close new/additional business
participates in community and industry events to market the property
develops strategies for forecasting and analyzing sales needs and developing effective product responses, delivery systems and methods for measuring and evaluating results
develops, implements and evaluates short and long-term tactics and programs focused on customer and market needs/conditions to ensure the achievement of revenue goals
ensures accurate and current related sales/marketing data is readily available to support and document decision making processes
plans, manages and evaluates all financial aspects of the sales efforts throughout the property to ensure cost effectiveness and optimal utilization of resources
supports all staff's direct sales efforts including sales trips, off property functions and customer entertainment
participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs
participates in management training
follows all Human Resources policies
ensures staff receives any required training or attends mandatory meetings
prepares annual budget
achieves budgeted revenues, controls expenses and maximizes profitability within assigned areas
utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports
makes decisions and takes action based on that information to maximize profitability
ensures guests receive outstanding, consistent, exceptional service by working with other departments to communicate guest expectations and ensure expectations are met or exceeded
seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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