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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
competitive salary
Job Description
Pacific Hospitality Group is a premier hotel management and investment company with a proud history dating back to 1987. Known for its strategic vision and strong core values, the company has successfully managed, developed, financed, and owned a range of luxury hotel properties primarily located in California. With an impressive portfolio that includes 12 hotels and resorts totaling over 2015 rooms and 165,500 square feet of premier indoor meeting and event spaces, Pacific Hospitality Group exemplifies excellence in hospitality management and investment. Their locations span from Napa Valley to Southern California, reflecting a commitment to providing exceptional experiences across diverse... Show More
Job Requirements
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- Five or more years of related and progressive sales leadership experience in similar organization or property
- Pre-opening hotel experience desired
- Working independent property and managing representation groups desired
- Solid knowledge of hotel service standards, guest relations and etiquette
- Ability to lead and coordinate staff in a high volume, time-sensitive environment
- Ability to mentor and provide training to staff to meet or exceed guest expectations
- Ability to develop and maintain effective sales processes to attain maximum revenue
- Strong knowledge of sales techniques with negotiation and closing skills
- Ability to determine customer needs and present sales options persuasively
- Strong communication and interpersonal skills
- Commitment to high level of guest satisfaction
Job Qualifications
- High school diploma or GED, or equivalent combination of education and experience
- Bachelor’s degree in hospitality management desired
- Five or more years of related and progressive sales leadership experience
- Five years as a supervisor or manager in similar setting desired
- Pre-opening hotel experience preferred
- Experience managing independent property and representation groups desirable
- Solid knowledge of hotel service standards, guest relations, and etiquette
- Strong sales techniques and negotiation skills
- Ability to develop and maintain effective sales processes
- Strong communication and interpersonal skills
- Commitment to high guest satisfaction
- Ability to create and deliver sales presentations
- Professional demeanor and positive attitude
Job Duties
- Provide guidance and direction to ensure overall departmental success
- Manage subordinate sales staff
- Responsible for the overall direction, coordination, and evaluation of Sales Department
- Interview, hire, and train team members
- Plan, assign, and direct work
- Appraise performance
- Reward and discipline team members
- Address complaints and resolve problems
- Actively solicit new business opportunities through prospecting new customers and using network channels
- Research market and trends data
- Develop and implement individual and departmental sales plans
- Participate in community and industry events to market the property
- Develop strategies for forecasting and analyzing sales needs
- Implement and evaluate sales tactics and programs
- Ensure accurate and current sales and marketing data is available
- Manage financial aspects of sales efforts to ensure cost effectiveness
- Support staff's sales efforts including sales trips and customer entertainment
- Participate in hiring and training processes
- Prepare annual budget
- Achieve revenue goals and maximize profitability
- Ensure outstanding guest service by collaborating with other departments
- Handle guest concerns and complaints promptly
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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