Job Overview
Employment Type
Full-time
Benefits
complimentary and discounted Hyatt hotel rooms
flexible schedules
paid time off (PTO)
competitive pay
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
free annual VIA bus pass
Discounted parking
free meals provided in employee cafeteria
opportunities for career growth
Job Description
Grand Hyatt San Antonio is a premier luxury hotel renowned for its exceptional hospitality and world-class amenities. As part of the Hyatt Hotels Corporation, Grand Hyatt San Antonio upholds a reputation for providing guests with an unmatched experience marked by attentive service, elegant accommodations, and outstanding facilities. This full-service hotel caters to both leisure and business travelers, offering spacious rooms, stunning event venues, multiple dining options, and recreational amenities. Hyatt's overarching mission is to create meaningful moments for every guest by fostering an environment where associates are motivated to deliver authentic hospitality and exceed expectations. With a commitment to quality... Show More
Job Requirements
- Minimum 4 years of progressive food and beverage management experience
- High school diploma or equivalent required, bachelor s degree preferred
- Proven leadership and staff management capabilities
- Strong customer service orientation
- Ability to work flexible hours including weekends and holidays
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office applications
- Ability to maintain compliance with health and safety regulations
- Experience in budget management and financial forecasting
Job Qualifications
- Demonstrated ability to effectively interact with people
- 4 years or more of progressive hotel F and B management experience preferably with Hyatt
- Service oriented style with professional presentation skills
- Proven leadership skills
- Hotel Hospitality degree an asset
- Must possess strengths including high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, ability to provide exceptional customer service and improve the bottom line
- Clear concise written and verbal communication skills
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
- Experience in implementing new food and beverage concepts
Job Duties
- Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
- Develop and recommend the budget, concepts and objectives and manage within those approved plans
- Implement and maintain food and beverage sales marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
- Coordinate outlet operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction
- Exercise quality control for both food and beverage
- Maintain Hyatt standards of service and ensure their implementation
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Office
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Location
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