Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $120,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Flik Hospitality Group is a leading company in the food and beverage services industry, recognized for its commitment to excellence and innovation. With a focus on nurturing talent and delivering outstanding hospitality experiences, Flik has built a reputation based on the dedication and passion of its associates. Headquartered in Washington DC, Flik operates in dynamic and diverse environments, offering its team members opportunities for growth and career advancement. As a member of Compass Group USA, one of the largest and most respected foodservice companies worldwide, Flik emphasizes inclusion, respect, and professional development within its workforce. The company values hiring individuals... Show More
Job Requirements
- Minimum 7 years experience in full-service hotel operations
- Proven leadership across rooms division and food and beverage disciplines
- Experience with revenue and rate strategy implementation and forecasting responsibilities
- Background in managing unionized labor within a complex hospitality environment
- Proficiency in Opera PMS, Amadeus/SFA, and POS systems
- Strong business and financial acumen
- Excellent communication and leadership skills
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and decision-making skills
- High emotional intelligence and motivational leadership capability
Job Qualifications
- Minimum 7 years experience in full-service hotel operations
- Proven leadership across rooms division and food and beverage disciplines
- Experience with revenue and rate strategy implementation and forecasting responsibilities
- Background in managing unionized labor within a complex hospitality environment
- Proficiency in Opera PMS, Amadeus/SFA, and POS systems
- Strong business and financial acumen with hands-on experience in forecasting and rate strategy
- Excellent communication, leadership, and mentoring capabilities
- Creative and innovative thinker committed to elevating operations and service
Job Duties
- Oversee day-to-day hotel operations across all departments
- Ensure alignment with brand standards, service expectations, and labor compliance
- Lead cross-functional collaboration between Rooms, Food & Beverage, Sales, and Events to deliver seamless guest experiences
- Manage departmental budgets, forecasting, and full P&L accountability
- Lead hotel forecasting and rate strategy in collaboration with Sales and Revenue Management teams
- Analyze key financial indicators and implement strategies to maximize occupancy, ADR, and RevPAR
- Foster a culture of caring for guests, clients, and team members
- Champion initiatives that elevate guest experiences, operational consistency, and employee engagement
- Supervise and develop a team of 14+ department heads and supervisors
- Create and implement training programs focused on operational excellence and service innovation
- Support recruitment, onboarding, performance management, and succession planning
- Maintain positive union relations and ensure contract adherence
- Serve as the property’s service and client ambassador to ensure personalized, anticipatory experiences
- Lead service recovery and maintain high guest and client satisfaction scores and brand loyalty
- Build and maintain strong guest relationships, empowering teams to create meaningful interactions
- Lead hotel projects to ensure the best outcomes and financial results for the client
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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