Hotel Crew Manager

Four Seasons is a globally acclaimed luxury hospitality company recognized for its exceptional service and refined guest experiences. With a presence spanning across the world, Four Seasons has established itself as a leader in the luxury hotel and resort industry, known for its commitment to excellence, innovation, and inclusivity. The company prides itself on a deeply rooted service culture founded on respect, collaboration, and authenticity which ensures every guest encounter is personalized and memorable. At Four Seasons, the workforce is viewed as the integral driver of success, with employees united by their aspirations for self-improvement, exceeding expectations, and nurturing reciprocal relationships among peers. This workforce ethos not only supports the delivery of outstanding guest services but also promotes an exceptional employee experience and organizational culture. Employees worldwide contribute to creating remarkable moments for guests, residents, and affiliates, embodying the brand’s philosophy of warm hospitality and familiarity.

The Hotel Crew Manager position at Four Seasons presents an exciting opportunity to oversee the operations of The Merchant Room, a sophisticated dining venue that blends French and American culinary traditions. This role is pivotal in maintaining the highest standards of service and operational excellence in a fine dining setting. The Hotel Crew Manager will join the team prior to the official launch of the venue, playing a key leadership role in the recruitment, training, and motivation of the team, including managers and assistant managers. This position involves strategic planning, operational oversight, and direct guest engagement to ensure a seamless and luxurious dining experience. Collaboration with senior food and beverage management and culinary teams will be essential in delivering innovative menus and premium wine selections, all while ensuring cost-effective operations and strict adherence to Four Seasons’ cultural and service standards.

The ideal candidate will demonstrate proven leadership skills with a focus on conflict resolution and team management, exceptional communication abilities, and the capacity to manage multiple priorities in a fast-paced environment. Fluency in English is required, and flexibility to work various shifts, including weekends and holidays, is expected. The role encompasses comprehensive responsibilities such as labor and cost control, inventory management, cash handling, monitoring facility condition, and upholding cleanliness and sanitation standards. This is a full-time position offering a competitive salary along with lucrative compensation packages.

Joining Four Seasons means benefiting from an industry-leading benefits package, including medical, dental, and vision healthcare, a 401K plan with employer matching available within 30 days of employment, paid vacation time starting from day one, and access to discounted stays at Four Seasons properties worldwide. The company also supports employee well-being through sponsored programs focused on mental health and offers tuition reimbursement to encourage ongoing education. Four Seasons is deeply committed to diversity, equity, and inclusion in the workplace, providing a supportive and inclusive environment for all employees to thrive. This role is perfect for individuals who desire to be part of a world-class team dedicated to exceeding guest expectations and crafting enduring memories through exceptional luxury hospitality.