Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Unlimited career development
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Corporate social responsibility activities
Local community philanthropy
Job Description
Accor is a globally recognized leader in the hospitality industry, known for its dedication to creating unique and memorable experiences for guests worldwide. More than just a company, Accor embraces diversity and individuality, offering employees a workplace where they can be themselves and find roles that suit their personality. The company fosters continuous growth and learning, ensuring every member of the team finds purpose and joy in their work. At Accor, your career journey is uniquely yours, filled with endless opportunities to explore and develop within a vibrant, innovative environment. Discover more about the exciting life and career possibilities at Accor by visiting their careers website.
Located in the prestigious Rittenhouse Square, the AAA Four-Diamond rated Sofitel Philadelphia epitomizes luxury and elegance with 306 beautifully appointed guestrooms featuring premium amenities such as Lanvin products and luxurious bedding. This upscale hotel offers a French-inspired culinary experience with fresh ingredients sourced directly from its rooftop garden. Guests enjoy signature hand-crafted cocktails in the vibrant Liberté Lounge, a popular gathering spot for Philadelphia's elite. The hotel team, known as Ambassadors, is highly trained to deliver exceptional service and create unforgettable experiences, embodying the spirit of Joie de Vivre.
We are currently seeking a dedicated and service-oriented Luxury Concierge to join our Sofitel Philadelphia team in a full-time capacity. This role plays a vital part in shaping first impressions and ensuring that every guest’s experience is seamless and extraordinary. As a Luxury Concierge, you will be the go-to person for guests, managing check-ins, check-outs, special requests, and providing valuable local insights. You will be responsible for coordinating transportation, reservations, special occasions, and more, all while promoting the hotel’s amenities and delivering personalized service that exceeds expectations.
This position offers unlimited career development opportunities both nationally and internationally, allowing you to grow within a supportive and high-performing team. In addition, the hotel encourages participation in corporate social responsibility and community philanthropy initiatives, enabling employees to contribute meaningfully beyond the workplace. If you are passionate about luxury hospitality, possess strong organizational skills, and have prior experience in similar roles, this opportunity is perfect for you to advance your career while making a real difference in guests’ lives.
Located in the prestigious Rittenhouse Square, the AAA Four-Diamond rated Sofitel Philadelphia epitomizes luxury and elegance with 306 beautifully appointed guestrooms featuring premium amenities such as Lanvin products and luxurious bedding. This upscale hotel offers a French-inspired culinary experience with fresh ingredients sourced directly from its rooftop garden. Guests enjoy signature hand-crafted cocktails in the vibrant Liberté Lounge, a popular gathering spot for Philadelphia's elite. The hotel team, known as Ambassadors, is highly trained to deliver exceptional service and create unforgettable experiences, embodying the spirit of Joie de Vivre.
We are currently seeking a dedicated and service-oriented Luxury Concierge to join our Sofitel Philadelphia team in a full-time capacity. This role plays a vital part in shaping first impressions and ensuring that every guest’s experience is seamless and extraordinary. As a Luxury Concierge, you will be the go-to person for guests, managing check-ins, check-outs, special requests, and providing valuable local insights. You will be responsible for coordinating transportation, reservations, special occasions, and more, all while promoting the hotel’s amenities and delivering personalized service that exceeds expectations.
This position offers unlimited career development opportunities both nationally and internationally, allowing you to grow within a supportive and high-performing team. In addition, the hotel encourages participation in corporate social responsibility and community philanthropy initiatives, enabling employees to contribute meaningfully beyond the workplace. If you are passionate about luxury hospitality, possess strong organizational skills, and have prior experience in similar roles, this opportunity is perfect for you to advance your career while making a real difference in guests’ lives.
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in a related luxury hospitality role
- Proficiency with computer applications such as Microsoft Word, Excel, and messaging platforms
- Excellent communication and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to work flexible schedules including weekends and holidays
- Fluency in English
Job Qualifications
- Experience working with computers including Word, Excel, and messaging
- Detail-oriented and organized
- Willingness to go above and beyond to deliver luxury service
- Minimum of 2 years experience in a similar position in a luxury hotel setting or degree from a hotel school
- Flexible with working days and hours
- Previous experience in a luxury hotel is a plus
Job Duties
- Welcome all guests in a luxury environment
- Manage multiple priorities calmly delivering results in a fast paced environment
- Offer a warm welcome and departure experience to guests in accordance with company standards
- Assist with check-in and check-out of Inhouse guests
- Handle all incoming Front Desk and Concierge phone calls during shifts
- Handle guest inquiries and requests providing personalized experiences
- Coordinate special arrangements such as transportation, reservations, dry cleaning, and celebrations
- Provide detailed information about the hotel and local Philadelphia area
- Promote hotel facilities and look for opportunities to enhance guests' stays through up-selling
- Assist guests in enrolling in the ALL Accor frequent guest program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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