Hotel Concierge/Front Desk Agent (Full-Time)

Accor is a global leader in the hospitality industry, renowned for its wide portfolio of unique and diverse hotels and resorts worldwide. Accor champions a culture where individuality is celebrated, and career growth is nurtured in an environment that honors the personality and values of each employee. As a company, Accor is committed to promoting sustainable practices and innovative guest experiences that shape the future of hospitality. Employees are encouraged to do what they love, care for the world, and challenge the conventional norms in the service industry. The company supports continuous learning and development, offering limitless possibilities to enrich both professional and personal journeys. Joining Accor means being part of a community where your story and ambitions are valued, and where your initiatives help redefine hospitality experiences across the globe.

Located in the prestigious Rittenhouse Square area, the Sofitel Philadelphia is a jewel in the Accor brand's collection, holding the esteemed AAA 4-diamond rating. The hotel features 306 exquisitely designed guestrooms equipped with luxurious Lanvin amenities, dream bedding, and a refined atmosphere. Its culinary offering includes a classic French-inspired menu crafted from the freshest ingredients, many sourced directly from the hotel’s rooftop garden. Guests enjoy signature hand-crafted cocktails at Liberté Lounge, a popular gathering place for Philadelphia’s most discerning clientele. The Sofitel team, composed of expertly trained Ambassadors, is dedicated to delivering magnificence and memorable experiences that reflect the French spirit of Joie de Vivre.

We are currently seeking a highly motivated and service-oriented Luxury Concierge to join the Sofitel Philadelphia team for a full-time position. This role offers an unmatched opportunity to make a lasting impression on guests in a luxury environment, contributing to the guest experience through warm, attentive service and expert local knowledge. As a Concierge, you will be a critical touchpoint for guests, managing check-in and check-out processes, responding to inquiries, arranging bespoke services, and promoting hotel amenities and local activities. This position offers unlimited career growth opportunities on a national and international level within the Accor group.

In this role, you will serve as a key representative of the Sofitel Philadelphia’s commitment to excellence. You will demonstrate calm professionalism even under pressure, skillfully handle multiple priorities, and provide tailored experiences that enrich the guest stay. Your familiarity with Philadelphia’s attractions and events will enhance the guests’ visit, while your efforts to promote the ALL Accor frequent guest program will foster loyalty and long-term relationships. The position demands flexibility with working days and hours and requires the ability to thrive in a dynamic, fast-paced, and detail-oriented setting. This is an exciting chance to make your mark as part of a high-performing, supportive team where you can continuously develop your skills and career trajectory in luxury hospitality.