Hotel Concierge (KONA) - Sales & Activities

Pleasant Holidays is a leading travel wholesaler in the United States with specialized expertise in vacation travel spanning the Hawaiian Islands, Caribbean, Central and South America, Europe, Mexico, Middle East, South Pacific, Japan, Asia, the United States, Canada, and worldwide cruise vacations. Operating as a subsidiary of the Automobile Club of Southern California, a trusted and diversified insurance, roadside assistance, financial services, and travel organization serving AAA members for over 100 years, Pleasant Holidays has established itself as a prominent player in the travel industry. The company's extensive portfolio includes destinations such as Australia, the Cook Islands, Fiji, New Caledonia, New Zealand, Tahiti, and much more, offering travelers diverse and unforgettable vacation experiences. With a rich tradition of delivering quality services and catering to a varied clientele, Pleasant Holidays continues to earn its reputation as a preferred vacation travel provider.

The current opportunity is for a Hotel Concierge role based on the Big Island of Hawai'i, specifically in the Kona and Waikoloa areas. This is a part-time position, requiring 25 to 32 hours per week with mandatory weekend availability. Starting compensation is $20 per hour, with additional commission opportunities that offer uncapped earning potential, making this an attractive role for motivated sales and customer service professionals. The position requires the employee to be locally based on the Big Island, as working from the island is mandatory. New hires will undergo onboarding and AI desk training remotely, followed by hands-on training at hotel concierge desks where they will be assigned based on management decisions.

As a Hotel Concierge and Sales Agent at Pleasant Holidays, you will act as an Ambassador of Aloha, playing a key role in creating memorable experiences for guests visiting Hawai'i. Your main responsibility will be to collaborate with guests to book tours, activities, and other travel arrangements, not only for the Big Island but also for surrounding islands depending on guest needs. The role is customer-focused, requiring exceptional interpersonal skills and the ability to interact with diverse cultural backgrounds. Knowledge of the Hawaiian Islands and tour offerings is essential, as well as a passion for crafting personalized travel experiences for each guest. This role requires multitasking in a fast-paced environment, initiative, independence, and strong communication skills both verbally and in writing. For ideal candidates, fluency in Japanese as well as English is preferred, enhancing service delivery to Japan-based tourists.

Employees benefit from an attractive perks package including medical, vision, and dental insurance, flexible spending accounts, paid time off, life insurance, long-term disability coverage, 401(k) retirement plans, AFLAC plans, and travel discounts on vacation packages, hotel rooms, car rentals, tours, and activities. This discount extends to family members and friends, adding value to the overall employment experience. Pleasant Holidays maintains a strong commitment to equal opportunity employment and complies with federal E-Verify laws, ensuring a diverse and inclusive workplace environment for all qualified applicants, including those with criminal histories as defined by applicable laws.