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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Weekend Shifts
Benefits
Medical
Vision
Dental
flexible spending accounts
Paid Time Off
Life insurance
long term disability
401(k) Plan
AFLAC plans
Travel Discounts
Job Description
Pleasant Holidays is a leading travel wholesaler in the United States with specialized expertise in vacation travel spanning the Hawaiian Islands, Caribbean, Central and South America, Europe, Mexico, Middle East, South Pacific, Japan, Asia, the United States, Canada, and worldwide cruise vacations. Operating as a subsidiary of the Automobile Club of Southern California, a trusted and diversified insurance, roadside assistance, financial services, and travel organization serving AAA members for over 100 years, Pleasant Holidays has established itself as a prominent player in the travel industry. The company's extensive portfolio includes destinations such as Australia, the Cook Islands, Fiji, New Caledonia,... Show More
Job Requirements
- must be living on the Big Island of Hawai'i
- part-time availability for 25-32 hours per week
- weekend availability required
- ability to complete online application
- prior experience in sales or customer service preferred
- basic computer skills required
- ability to use a point-of-sale system preferred
- excellent communication skills
- ability to multitask and work independently
- fluency in English required
- fluency in Japanese preferred
- ability to participate in remote onboarding training
- access to a computer or laptop and internet preferred
Job Qualifications
- prior experience in sales and/or customer service
- experience working within the tourism, hospitality, or travel fields
- exceptional sales and customer service skills
- knowledge of the Hawaiian Islands
- knowledge of tours and activities offered
- ability to understand and cater to customer requirements
- excellent verbal and written communication skills
- basic computer literacy
- ability to work independently and multitask in a fast-paced environment
- ability to speak, read, and write English fluently
- ability to speak, read, and write Japanese fluently preferred
Job Duties
- greet and assist guests with booking tours and activities on the Big Island and neighboring islands
- provide knowledgeable recommendations about local attractions and cultural experiences
- manage reservations and customer inquiries both in-person and remotely
- maintain up-to-date knowledge of available tours and promotions
- ensure a high level of customer service and guest satisfaction
- collaborate with hotel concierge staff to coordinate guest activities
- handle sales transactions using point-of-sale systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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