Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid vacation
Holiday pay
Tuition Reimbursement
Job Description
Atlantis Casino Resort Spa is a premier destination for luxury gaming and hospitality located in Reno, Nevada. As a family-owned establishment, it has built a reputable name by prioritizing exceptional service, attention to detail, and creating unforgettable guest experiences. The resort features top-tier gaming options, exquisite dining venues, and indulgent spa services, all set within an inviting, sophisticated atmosphere. Atlantis Casino Resort Spa is dedicated to nurturing lasting relationships with its guests and local community, ensuring that every interaction is warm, personalized, and memorable. This focus on hospitality excellence makes it a sought-after venue for both leisure and business travelers who expect nothing but the best.
Now, Atlantis Casino Resort Spa is looking to expand its dedicated team by hiring a Concierge Representative. This role is pivotal in enhancing the guest experience by promoting and selling the resort's vast amenities including hotel accommodations, dining options, spa services, and entertainment offerings. The Concierge Representative acts as a knowledgeable resource, assisting guests in making reservations, securing tickets to local attractions and events, arranging transportation and other personalized services that contribute to a seamless and pleasurable stay. Beyond these customer-facing responsibilities, the role involves supplementing the hotel front desk operations during busy periods, providing support with guest check-ins and check-outs. This position demands an individual with excellent communication skills, a proactive attitude, and an ability to handle multiple tasks efficiently while maintaining a friendly and professional demeanor.
The employment opportunity at Atlantis Casino Resort Spa offers a collaborative team environment that values recognition and appreciation of its employees. The company provides extensive benefits such as medical, dental, and vision coverage, a 401K retirement savings plan with discretionary matching contributions, paid vacation, holiday pay, education tuition reimbursement programs, and chances for internal advancement. With a commitment to staff development through growth opportunities and comprehensive training programs, Atlantis fosters a culture of loyalty and pride among its team members. This is an excellent opportunity for someone who is passionate about delivering luxury service and wants to grow their career within a respected hospitality brand that invests in its people and community.
Now, Atlantis Casino Resort Spa is looking to expand its dedicated team by hiring a Concierge Representative. This role is pivotal in enhancing the guest experience by promoting and selling the resort's vast amenities including hotel accommodations, dining options, spa services, and entertainment offerings. The Concierge Representative acts as a knowledgeable resource, assisting guests in making reservations, securing tickets to local attractions and events, arranging transportation and other personalized services that contribute to a seamless and pleasurable stay. Beyond these customer-facing responsibilities, the role involves supplementing the hotel front desk operations during busy periods, providing support with guest check-ins and check-outs. This position demands an individual with excellent communication skills, a proactive attitude, and an ability to handle multiple tasks efficiently while maintaining a friendly and professional demeanor.
The employment opportunity at Atlantis Casino Resort Spa offers a collaborative team environment that values recognition and appreciation of its employees. The company provides extensive benefits such as medical, dental, and vision coverage, a 401K retirement savings plan with discretionary matching contributions, paid vacation, holiday pay, education tuition reimbursement programs, and chances for internal advancement. With a commitment to staff development through growth opportunities and comprehensive training programs, Atlantis fosters a culture of loyalty and pride among its team members. This is an excellent opportunity for someone who is passionate about delivering luxury service and wants to grow their career within a respected hospitality brand that invests in its people and community.
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- availability to work flexible hours including evenings, weekends, and holidays
- physical ability to stand and walk for extended periods
- adherence to company appearance standards
- proficiency in computer operations
- ability to handle cash transactions accurately
Job Qualifications
- Proficiency in computer skills
- experience with LMS a plus
- ability to sell and promote the property and all of its outlets
- ability to handle cash accurately
- ability to read and analyze guests folios and Hotel reports
- knowledge of general office equipment
- must adhere to all appearance standards including no visible tattoos/piercings or unnatural hair and nail colors
Job Duties
- Sell and promote Atlantis and all of the on-property outlets
- assist guests by making Hotel, Restaurant and Spa reservations at Atlantis
- assist guests by securing tickets to local attractions and events, making auto rental reservations, making arrangements for delivery of health-care equipment for hotel guests, printing airline boarding passes, and placing orders for gift, flower and/or Room Service deliveries
- be informed and knowledgeable of local attractions and events
- assist the Hotel Front Desk with check-ins / check-outs as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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