Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
company match
hotel discounts
Paid Time Off
Job Description
Sonesta Hotels International Corporation is a renowned hospitality company with a global presence, known for its commitment to providing exceptional guest experiences through its portfolio of upscale hotels and resorts. The company places a strong emphasis on quality service, diverse accommodations, and creating memorable moments for travelers around the world. As an established leader in the hospitality industry, Sonesta Hotels International Corporation continues to grow, offering a dynamic work environment that encourages professional growth and a culture of excellence. Sonesta takes pride in its diverse and inclusive workforce, dedicated to upholding values of respect, integrity, and hospitality in every guest interaction.
The role of Lobby Ambassador at Sonesta Hotels International Corporation is pivotal in shaping the first impressions of guests upon their arrival. This position is designed for a customer-focused individual passionate about hospitality and eager to create a welcoming environment. Responsibilities include greeting guests warmly, assisting with concierge services, and fostering a positive and professional ambiance in the lobby area. The Lobby Ambassador acts as a key representative of the brand, ensuring that guests feel valued and well-cared-for from the moment they step into the hotel.
This is a full-time role that demands excellent communication skills, a friendly demeanor, and the ability to manage multiple guest requests efficiently. The ideal candidate will possess strong interpersonal skills and the energy to work in a fast-paced hospitality environment. Sonesta Hotels International Corporation offers a competitive salary and a benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan with company match, and exclusive hotel discounts for employees. Working as a Lobby Ambassador offers an excellent opportunity to build a rewarding career in the hospitality industry while contributing to the company’s reputation for exceptional guest service.
The role of Lobby Ambassador at Sonesta Hotels International Corporation is pivotal in shaping the first impressions of guests upon their arrival. This position is designed for a customer-focused individual passionate about hospitality and eager to create a welcoming environment. Responsibilities include greeting guests warmly, assisting with concierge services, and fostering a positive and professional ambiance in the lobby area. The Lobby Ambassador acts as a key representative of the brand, ensuring that guests feel valued and well-cared-for from the moment they step into the hotel.
This is a full-time role that demands excellent communication skills, a friendly demeanor, and the ability to manage multiple guest requests efficiently. The ideal candidate will possess strong interpersonal skills and the energy to work in a fast-paced hospitality environment. Sonesta Hotels International Corporation offers a competitive salary and a benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan with company match, and exclusive hotel discounts for employees. Working as a Lobby Ambassador offers an excellent opportunity to build a rewarding career in the hospitality industry while contributing to the company’s reputation for exceptional guest service.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Strong communication and interpersonal skills
- Ability to stand for extended periods
- Flexibility to work various shifts including weekends and holidays
- Basic computer skills
- Positive attitude and professional appearance
Job Qualifications
- Excellent communication skills
- Passion for hospitality and customer service
- Ability to work in a fast-paced environment
- Strong interpersonal and multitasking skills
- Previous experience in guest services or concierge role preferred
- High school diploma or equivalent
- Basic computer proficiency
Job Duties
- Greet guests warmly upon arrival
- Provide concierge assistance including answering questions and giving recommendations
- Maintain a positive and welcoming lobby environment
- Assist with guest check-in and directions as needed
- Coordinate with other hotel departments to meet guest needs
- Handle guest inquiries and resolve minor issues promptly
- Promote Sonesta hotel services and amenities effectively
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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