Holiday Inn logo

Hotel Club Room Host

Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Vision Insurance
DailyPay
401k
Paid training
Paid Time Off
Referral program
Employee Discounts

Job Description

Holiday Inn Express located at 240 Jordan Creek Parkway West Des Moines, IA, is part of the renowned Kinseth Hotel Corporation family. With 190 Holiday Inn Express properties nationwide, the company is widely recognized for offering high-quality accommodations with exceptional customer service. Holiday Inn Express is a leading brand in the hospitality industry, focusing on providing guests with a comfortable and welcoming environment whether they are traveling for business or leisure. The property in West Des Moines is a premier hotel that prides itself on cleanliness, friendliness, and top-notch amenities tailored to meet the needs of diverse travelers. This hotel is strategically located near major attractions and commercial areas, making it a convenient choice for guests seeking ease of access and comfort during their stay.

The role of a Hotel Pantry Attendant at Holiday Inn Express is integral to maintaining the high standards of cleanliness and service that guests expect. This is an hourly position that requires dedication to ensuring the hotel's lobby breakfast and refreshment areas, as well as the concierge room, are well-stocked, clean, and inviting at all times. The attendant plays a key role in guest interaction by meeting and greeting visitors, answering questions, and providing helpful information that enhances the overall guest experience.

This position involves a variety of responsibilities, including stocking and rotating food and beverage supplies, cleaning and organizing the pantry and dining areas, and supporting the hotel's broader housekeeping and maintenance efforts. The Hotel Pantry Attendant must be attentive to detail, capable of performing multiple tasks simultaneously, and committed to upholding the Kinseth Hotel Corporation’s policies and standards. The job also demands considerable physical activity since it includes lifting, moving stock, and maintaining cleanliness in several hotel areas.

As part of the Kinseth Hotel Corporation, employees in this role benefit from a comprehensive range of health and wellness benefits after 60 days of employment, which emphasizes the company’s commitment to supporting its workforce. Benefits also include a 401k retirement plan, paid training, paid time off, and a referral program. Furthermore, team members enjoy discounts at all Kinseth hotels and restaurants, reinforcing a sense of community and rewarding commitment.

This position is ideal for individuals who thrive in a fast-paced hospitality environment and who take pride in delivering exceptional customer service. The Hotel Pantry Attendant will not only contribute to the smooth operation of the hotel’s food and beverage service areas but will also help foster a welcoming atmosphere for all guests. This role requires adherence to strict safety and dress code policies, and commitment to performance standards as outlined in the Kinseth Hotel Corporation’s handbook. Physical stamina and the ability to follow procedural guidelines are essential for success in this role. Overall, this role offers an excellent opportunity for those interested in a career in hotel services and guest relations with a reputable and supportive hospitality company.

Job Requirements

  • High school diploma or equivalent
  • Ability to lift up to 50 pounds
  • Previous experience in hospitality or customer service preferred
  • Ability to stand and walk for extended periods
  • Must adhere to hotel dress code and safety policies
  • Good communication skills
  • Availability to work various shifts including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or housekeeping preferred
  • Ability to communicate effectively and provide excellent customer service
  • Strong organizational skills
  • Ability to work in a fast-paced environment
  • Physical ability to lift and move up to 50 pounds
  • Attention to detail
  • Ability to follow instructions and hotel policies
  • Basic knowledge of safety and sanitation standards

Job Duties

  • Meet and greet hotel guests and answer questions and inquiries
  • Puts away weekly delivery of supplies and rotates stock
  • Re-stocks food and beverage items on hotel bar as guests deplete them and puts away food and supplies at end of meal period
  • Washes dishes and food trays
  • Cleans microwaves
  • Clears and wipes counters and tables, places centerpieces on tables and removes salt/pepper shakers
  • Fills coffee pots before leaving
  • Fills hot water dispenser and electric steamers to prepare for the next day
  • Disposes of trash and wipes down trash cans
  • Breaks down cardboard boxes and carries out to the trash/recycling receptacle
  • Vacuums and mops dining area and pantry
  • Organizes pantry
  • Completes hotel pantry communication log for other shifts and hotel employees to review
  • Communicates inventory shortages, maintenance issues, or guest complaints to manager
  • Assists with cleaning public restrooms, pool area, fitness center, main lobby, sleeping rooms or laundry or special cleaning projects as requested

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef