Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $24.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
Boyd Gaming Corporation is a prominent leader in the casino entertainment industry within the United States. With a strong presence in numerous gaming jurisdictions, Boyd Gaming has established itself as a premier casino entertainment company committed to delivering exceptional experiences to its customers. Founded on principles of innovation, integrity, and continuous improvement, Boyd Gaming combines its successful heritage with a forward-thinking approach to maintain its industry leadership. The company prides itself on its solid business philosophies, strategic planning, and dedication to maximizing value not only for shareholders but also for its team members and the diverse communities it serves. Boyd Gaming’s portfolio includes a variety of casino resorts known for their exceptional hospitality, gaming options, and entertainment offerings, which have contributed to its reputation as a top employer and operator in the gaming market.
The role in focus is a Front Desk Agent position at one of Boyd Gaming’s hotels, a crucial part of the guest experience and overall hotel operations. This position requires an individual who excels in customer service and possesses the ability to manage room sales effectively through yield management strategies. The Front Desk Agent is often the first point of contact for guests and plays an integral role in ensuring a welcoming, professional, and efficient check-in and check-out process. Responsibilities also include resolving customer complaints, answering inquiries related to hotel services, local events, attractions, and directions, and maintaining accurate and detailed records of room transactions. Competence in using various hotel management software systems, such as LMS, CMS, and Hot Sauce/Espresso computer systems, is essential to succeed in this role.
Successful candidates must be capable of standing for extended periods, exhibiting attention to detail, and multitasking in a dynamic and fast-paced environment. The job demands flexibility in working shifts, including evenings, weekends, and holidays as required. Additionally, the position mandates adherence to all local gaming regulations, including acquiring and maintaining necessary certifications or licenses relevant to gaming operations. The ability to handle monetary transactions reliably, balance transaction records, and perform manual procedures during system outages is critical. This role not only supports the operational flow of the hotel but also enhances guest satisfaction through personalized and attentive service, reinforcing Boyd Gaming Corporation’s commitment to hospitality excellence and industry leadership.
The role in focus is a Front Desk Agent position at one of Boyd Gaming’s hotels, a crucial part of the guest experience and overall hotel operations. This position requires an individual who excels in customer service and possesses the ability to manage room sales effectively through yield management strategies. The Front Desk Agent is often the first point of contact for guests and plays an integral role in ensuring a welcoming, professional, and efficient check-in and check-out process. Responsibilities also include resolving customer complaints, answering inquiries related to hotel services, local events, attractions, and directions, and maintaining accurate and detailed records of room transactions. Competence in using various hotel management software systems, such as LMS, CMS, and Hot Sauce/Espresso computer systems, is essential to succeed in this role.
Successful candidates must be capable of standing for extended periods, exhibiting attention to detail, and multitasking in a dynamic and fast-paced environment. The job demands flexibility in working shifts, including evenings, weekends, and holidays as required. Additionally, the position mandates adherence to all local gaming regulations, including acquiring and maintaining necessary certifications or licenses relevant to gaming operations. The ability to handle monetary transactions reliably, balance transaction records, and perform manual procedures during system outages is critical. This role not only supports the operational flow of the hotel but also enhances guest satisfaction through personalized and attentive service, reinforcing Boyd Gaming Corporation’s commitment to hospitality excellence and industry leadership.
Job Requirements
- High school diploma or equivalent
- Minimum 6 months front desk experience
- Ability to utilize basic office machines and telephone
- Minimum typing speed 45 wpm
- Knowledge of hotel key system
- Must be able to work flexible shifts
- Able to stand for long periods of time
- Money handling experience
- Ability to communicate in English
- Ability to add, subtract, and audit accounts
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems
- Ability to operate electronic draft system
- Must be able to obtain/maintain necessary certifications and/or licenses as required by local gaming regulations
Job Qualifications
- High school diploma or equivalent
- Minimum 6 months front desk experience
- Ability to utilize basic office machines and telephone
- Minimum typing speed 45 WPM
- 10-key experience a plus
- Ability to communicate with guests and staff in English
- Knowledge of hotel key system
- Must be able to work flexible shifts
- Able to stand for long periods of time
- Detail oriented and able to multitask
- Ability to add, subtract, and audit accounts
- Money handling experience and ability to operate electronic draft system
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems
- Must be able to obtain and maintain any necessary certifications and/or licenses as required by local gaming regulations
Job Duties
- Sell rooms utilizing excellent customer service skills and yield management
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
- Complete all registration forms and computer input
- Retrieve and distribute room keys
- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
- Communicate with Executive Hosts regarding hotel stays
- Utilize computer to run necessary reports
- Balance all transactions at the end of shift (audit out)
- Operate manual procedures in the event of computer failure
- Other duties as assigned by management
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
