Hotel Bell Attendant - Austin Marriott Downtown

Austin, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Work Schedule

Standard Hours

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a renowned hospitality services company dedicated to delivering exceptional experiences to millions of patients, visitors, and guests across various locations. As a leader in the hospitality industry, Towne Park focuses on creating smiles through compassionate, attentive, and professional service that not only eases the anxiety of patients and their families but also ensures memorable experiences for guests visiting new cities. The company prides itself on a culture where making a meaningful impact every day is more than just a job - it is a rewarding career filled with opportunities to bring joy and positivity to others. Their workforce is committed to high standards of courtesy, efficiency, and professionalism, all of which combine to uphold the company’s reputation as a trusted provider of hospitality services.

Towne Park is currently seeking a Bell Attendant to join their team. This role is instrumental in offering guests hands-on assistance with their luggage, providing directions, and representing the welcoming face of Towne Park hospitality at all times. As a Bell Attendant, you will maintain a pleasant, friendly, and professional demeanor, always ready to greet guests with courtesy and a smile. Your responsibilities will include ensuring a smooth arrival and departure experience for guests by managing luggage delivery and pickup, offering detailed information about hotel facilities and local attractions, and assisting with various guest inquiries such as taxi services and reservations. The position demands excellent communication skills, attentiveness to detail, and the ability to work efficiently as part of a larger team.

Employment at Towne Park includes competitive and fair compensation tailored to candidates’ skills, experience, education, and location, ensuring that employees are rewarded appropriately for their contributions. Benefits eligibility for employees includes options to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and participation in the company’s 401k retirement savings plan, further enhancing the overall employment package. It should be noted that seasonal and temporary positions are excluded from these benefits. Towne Park emphasizes ongoing training to help employees excel in their roles, including mandatory courses such as Wheelchair Safety Training, to maintain safety and service quality. This makes the Bell Attendant position not only a job but a career path offering growth and meaningful professional development within a supportive, customer-focused environment.

Job Requirements

High school diploma or general education degree
Must complete the Wheelchair Safety Training course provided by Towne Park
One to three months related experience and/or training
Knowledge of principles and processes for providing customer and personal services
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Job Qualifications

High school diploma or general education degree (GED)
Knowledge of principles and processes for providing customer and personal services
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Conduct thorough room presentations for guests
Assist guests with room changes when needed
Maintain an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and all other inquiries
Provide information to guests about the hotel, meeting rooms, amenities, and main attractions in the area
Assist guests with transportation to off-site locations using only approved taxi cab or transport services
Correctly tag individual bags to be stored in the bell storage area
Assure all guests and luggage are safely transported to and from assigned destinations
Continually monitor and maintain cleanliness and order of guest services area
Deliver messages, items and/or guest amenities as requested
Complete all tasks in a timely manner as instructed by the Account Manager