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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.00 - $11.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
This position is at a reputable hotel restaurant dedicated to delivering high-quality food and beverage services to guests. The hotel prides itself on offering a comfortable and welcoming environment for both leisure and business travelers. As a part of the hospitality industry, the establishment focuses on exceptional customer service, ensuring that guests enjoy a seamless dining experience that complements their stay. Employees are encouraged to foster teamwork and display a strong commitment to meeting and exceeding customer expectations.
The role is that of a restaurant server, responsible for providing prompt and courteous food and beverage service. This position requires in... Show More
The role is that of a restaurant server, responsible for providing prompt and courteous food and beverage service. This position requires in... Show More
Job Requirements
- At least 1 year of restaurant serving experience required
- Must be flexible in work hours to accommodate last minute changes in scheduling
- Must have strong interpersonal skills to engage and interact with associates and guests
- Must be able to stand for long periods of time
- Displays working knowledge of cash register to ring up bills
- Ability to accurately handle cash, credit cards and checks
- Ability to add, subtract, multiply, and divide numbers
Job Qualifications
- At least 1 year of restaurant serving experience
- Ability to handle cash, credit cards and checks accurately
- Strong interpersonal skills to engage and interact with associates and guests
- Proficiency with cash register operations
- Ability to add, subtract, multiply, and divide numbers
- Fluency in English language
- Ability to stand and move for extended periods
- Knowledge of hospitality and customer service principles
Job Duties
- Meets and exceeds customer and team member expectations by providing service and teamwork
- Provides prompt, courteous service by bussing, serving, and setting tables
- Accurately records, pre-checks, and picks up all food and beverage orders
- Serves customers their food and beverage orders in prompt and courteous manner
- Sets tables as needed prior to customer arrival
- Contributes to customer satisfaction by attending to restaurant customer needs
- Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions
- Informs host/hostess or manager of any customer dissatisfaction
- Ensures that breakfast area/restaurant is in proper condition for arrival of customers
- Verifies workstations are stocked, neat and orderly
- Checks the overall condition of the dining room, ensuring its readiness for customers
- Stocks breakfast bar items such as cereal, breads, muffins, and other cold items
- Assists cook as needed in set up of hot dishes
- Processes customer restaurant bills promptly and accurately
- Sends all room charges immediately to Front Desk for posting
- Inquires into the level of satisfaction experienced by the customer
- attempts to rectify any complaints and/or refers them to the manager
- Issues customer bills in accordance with hotel’s policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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