Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,251.33 - $69,737.16
Benefits
AnthemERC Health and Wellness Incentive Program
Guardian dental and vision care
401(k)
Roth 401(k) with company match
Paid Time Off
Professional development opportunities
Employee Discount Programs
Job Description
Mills James is a leading provider of audiovisual (AV) services specializing in luxury hotels, convention centers, and high-profile Fortune 500 companies worldwide. Established with the mission to redefine how hospitality clients experience AV technology, Mills James integrates cutting-edge solutions with exceptional customer support to meet and exceed the rigorous demands of the event and hospitality industries. The company prides itself on offering high-quality, innovative AV solutions that enhance the client experience while ensuring seamless execution for a variety of events including corporate meetings, conferences, and social gatherings. Mills James operates within the hospitality division, focusing on delivering outstanding AV service... Show More
Job Requirements
- Bachelor's degree or equivalent education and relevant experience
- Minimum 3 years of customer service and hospitality management experience
- 2 to 3 years hands-on experience with audiovisual setups
- Proficient in Microsoft Office Suite and AV software
- Valid driver's license
- Availability to work evenings and weekends
- Strong leadership and communication skills
- Ability to manage a team and client relationships effectively
- Detail-oriented with a commitment to high-quality service
- Capability to handle operational and logistical challenges in a hospitality setting
Job Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience in live events and hospitality AV
- 3+ years of customer service and hospitality management experience
- 2-3 years of hands-on experience with audiovisual setups in live event environments
- Proficiency in Microsoft Office Suite and AV-related software
- Valid driver's license required
- Ability to work evenings and weekends as needed
Job Duties
- Supervise daily AV setup and breakdown for events and meetings
- Perform routine maintenance on AV equipment and manage inventory
- Ensure labor and equipment needs are met using internal or external resources
- Implement and maintain best practices for billing and documentation
- Project a positive image of Mills James through strong communication and professionalism
- Build strong relationships with hotel clients, ensuring AV needs are met for all events
- Provide on-site support to ensure smooth AV operations during meetings and conferences
- Collaborate with vendors and internal teams to ensure top-tier service delivery
- Lead, mentor, and develop an AV team to deliver high-quality service
- Foster a collaborative and innovative work environment, focused on continuous improvement
- Implement training programs to ensure team members stay current on AV technologies
Job Location
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