HOTEL ASSOCIATE FOOD AND BEVERAGE DIRECTOR- TASKFORCE/TEMPORARY

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Work Schedule

Flexible

Benefits

complimentary and discounted Hyatt hotel rooms

flexible schedules

competitive pay

401(k) match

Tuition Reimbursement

free annual VIA bus pass/discounted parking

free meals provided in employee cafeteria

opportunities for career growth

Job Description

Hyatt is a globally recognized hospitality company known for delivering exceptional guest experiences through its commitment to quality service and attentiveness. With a portfolio of luxurious hotels and resorts worldwide, Hyatt has built a reputation for excellence and innovation in the hotel industry. The company prides itself on creating welcoming and meaningful environments that exceed guest expectations, driven by a dedicated team of associates who focus on delivering efficient and caring service. As a leader in hospitality, Hyatt continually invests in its workforce, offering opportunities for career growth, learning, and development within its diverse and inclusive culture. Hyatt is renowned not only for its premium accommodations but also for its exceptional food and beverage operations that complement the guest stay.

The Associate Director of Food and Beverage at Hyatt plays a critical role in overseeing the comprehensive food and beverage services across various outlets including Banquets, Restaurants, In-Room Dining, and Lounges. This temporary position, lasting between 6 and 8 weeks, involves responsibility for both front and back of house operations, ensuring seamless integration of food and beverage services with overall hotel operations. The role requires strategic planning and management skills to develop operational and marketing plans, manage budgets, and implement programs that support sales growth and customer satisfaction. The Associate Director ensures that food and beverage offerings meet the highest standards of quality and hygiene in compliance with health regulations and Hyatt’s corporate policies.

The position is designed for a dynamic leader who can efficiently coordinate with various hotel departments to ensure smooth guest experiences while maintaining rigorous control over payroll, inventory, reporting, and forecasting functions. As a key figure in employee development, this role includes recruiting, training, coaching, and evaluating staff performance to maintain Hyatt’s standards of service excellence. The Associate Director also plays a vital role in resolving guest and associate concerns, fostering an environment that promotes satisfaction for all stakeholders. With a focus on continuous improvement, the incumbent must implement procedures that enhance both guest and associate experiences.

Hyatt’s environment demands high performance but rewards it with meaningful career opportunities, job enrichment, and a strong support network. This role offers a chance to be part of a globally esteemed organization committed to excellence and innovation, where your leadership can make a significant impact on both guest experiences and operational success.

Job Requirements

4 years or more of progressive hotel food and beverage experience typically with Hyatt
Service oriented style with professional presentations skills
Proven leadership skills
Hotel or hospitality degree an asset
High energy and entrepreneurial spirit
Motivational leader with proven track record in high volume concept
Effective communicator
Ability to provide exceptional customer service
Strong Microsoft Word and Excel skills
Excellent organizational, interpersonal and administrative skills
Experience implementing new food and beverage concepts

Job Qualifications

4 years or more of progressive hotel food and beverage experience typically with Hyatt
Service oriented style with professional presentations skills
Proven leadership skills
Hotel or hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear and concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new food and beverage concepts

Job Duties

Responsible for short and long term planning and the management of the food and beverage operations in the front and back of the house
Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
Implement and maintain food and beverage sales and marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with department of health regulations and Hyatt corporate standards
Maintain communications with corporate staff
Coach and counsel employees to reflect Hyatt service standards and procedures