Hotel Assistant Manager

Elk Grove, CA, USA|Onsite

Job Overview

Compensation

Salary

Exact $70,304.00

Benefits

vacation

Holiday pay

401(k) matching

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Employee assistance program

Aflac Supplemental Insurance

Team member discounts

Job Description

Appellation Lodi is a distinguished luxury resort and spa nestled in the heart of Northern California's renowned wine country. Founded through the innovative merger of culinary and hospitality excellence, the brand emphasizes a deep connection to local culture, community, and craftsmanship. With visionary leadership from co-founders Charlie Palmer, an award-winning chef known for pioneering the American hotel-restaurant model, and Christopher Hunsberger, a seasoned hospitality executive with over 30 years of experience including leadership at Four Seasons Hotels and Resorts, Appellation Lodi offers a uniquely refined guest experience. The resort caters to a range of visitors from romantic getaway seekers to business professionals, hosting special occasions and events with the utmost elegance and personalized service. Located in Lodi, California, the resort benefits from a charming small-town feel, exceptional quality of life, and proximity to major metropolitan areas such as Sacramento, the Bay Area, and Lake Tahoe. This balance of an inspiring work environment and a rewarding lifestyle makes it an exceptional place for hospitality professionals to grow and thrive. The area offers a cost of living significantly lower than many large cities, providing career growth opportunities enriched by the beauty and tranquility of wine country.

The role of Hotel Assistant Manager at Appellation Lodi is a critical leadership position charged with ensuring an impeccable guest journey from arrival to departure. The position serves as both a dynamic operational leader and an ambassador of the guest experience, overseeing and supporting the Front Office team to consistently deliver luxury service standards. This is a hands-on role requiring visibility on the floor, strong interpersonal and coaching skills, and a commitment to operational excellence. The Assistant Manager supervises daily Front Office functions including the front desk, reservations, and guest services, collaborating seamlessly with departments such as Housekeeping to guarantee room readiness and smooth hotel operations. They also manage critical aspects like labor, departmental expenses, cash handling, and billing accuracy while ensuring compliance with hotel policies and safety regulations. Technologically adept, the candidate will maintain proficiency with hotel systems like Maestro PMS and support ongoing process improvements. This position demands flexibility as it involves working varied shifts including mornings, evenings, overnights, weekends, and holidays, underpinning the vibrant, fast-paced luxury hospitality environment that defines Appellation Lodi. With a competitive salary and a comprehensive benefits package, this role offers an exciting opportunity for hospitality leaders passionate about inspiring teams and elevating memorable guest experiences.

Job Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Minimum 2-3 years of leadership experience as an Assistant Front Office Manager, Front Office Supervisor, or similar role in an upscale or luxury hotel
Experience supervising Front Office operations with exposure to Rooms Division, Food & Beverage, and Spa operations preferred
Strong leadership, communication, coaching, and problem-solving skills
Highly organized with ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office and hotel technology including Maestro PMS, Toast POS, Microsoft Teams, and other hospitality systems
Knowledge of luxury service standards, ADA compliance, guest privacy, and hotel safety regulations
Bilingual English/Spanish is a plus
Ability to work flexible schedule including mornings, evenings, overnights, weekends, and holidays
Must be able to perform the essential functions of the position with or without reasonable accommodation

Job Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Minimum 2-3 years of leadership experience as an Assistant Front Office Manager, Front Office Supervisor, or similar role in an upscale or luxury hotel
Experience supervising Front Office operations, with exposure to Rooms Division, Food & Beverage, and Spa operations preferred
Strong leadership, communication, coaching, and problem-solving skills with a passion for delivering exceptional guest experiences
Highly organized with the ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office and hotel technology, including Maestro PMS, Toast POS, Microsoft Teams, and other hospitality systems
Knowledge of luxury service standards, ADA compliance, guest privacy, and hotel safety regulations
Bilingual English/Spanish is a plus

Job Duties

Lead daily Front Office operations, ensuring exceptional guest experiences from arrival through departure
Supervise front desk, reservations, and guest service teams during assigned shifts
Deliver personalized luxury hospitality while resolving guest concerns promptly and professionally
Support VIP arrivals, special requests, and guest recognition initiatives
Partner with Housekeeping and other departments to ensure seamless hotel operations and room readiness
Ensure compliance with hotel policies, luxury service standards, safety regulations, and operational procedures
Monitor labor, departmental expenses, cash handling, billing accuracy, and purchasing activities