Hotel Assistant Manager

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company committed to providing exceptional guest experiences through genuine care and attention to detail. Founded on the principles of offering world-class service, Four Seasons has established itself as an industry leader in luxury accommodations, renowned for its outstanding properties, refined atmosphere, and dedication to cultivating memorable moments for guests. Powered by a passionate and dedicated team, the company fosters a culture that values respect, collaboration, and continuous improvement. This commitment to employee welfare and excellence translates into unmatched service standards that set Four Seasons apart in the competitive hospitality sector.

The Four Seasons Hotel One Dalton Street in Boston stands as the city’s newest and most stylish skyscraper, towering 61 stories in the heart of the Back Bay district. This modern hotel features spacious guest rooms and suites with floor-to-ceiling windows offering panoramic views encompassing the Boston skyline, Charles River, Boston Harbor, the Berkshire Mountains, and Cape Cod shores. The property boasts luxurious amenities such as the five-star Wellness Floor urban spa destination, upscale dining venues like the Japanese izakaya-inspired Zuma restaurant, brunch hotspot OneOne, and Trifecta cocktail lounge known for the city’s finest cocktails and New England fare. Additionally, the hotel hosts over 10,000 square feet of sophisticated meeting and event spaces and includes 160 elegantly designed private residences.

The role of Front Desk Assistant Manager at Four Seasons Hotel One Dalton Street provides a unique opportunity to join an elite team at one of Boston’s premier luxury hotels. This position is ideal for candidates passionate about hospitality and guest service, with a strong focus on leadership and operational excellence. The Front Desk Assistant Manager is responsible for overseeing front office operations, including the Front Desk, Guest Services, and Concierge teams. Key responsibilities involve managing staff through recruitment, training, evaluation, and scheduling; coordinating guest arrivals, departures, and billing; handling special guest attention needs; and driving revenue through strategic upselling initiatives.

This role requires fostering a high performance and accountable team culture, ensuring flawless financial and credit procedures, and maintaining seamless guest interactions even under high-volume conditions. Moreover, the position supports concierge and bell staff operations to guarantee personalized guest experiences and addresses in-room service troubleshooting. The position demands excellent communication, superior organizational skills, and a refined eye for detail, aligned with the brand’s ethos of treating everyone with respect and care.

Four Seasons values individuals who embody the Golden Rule, demonstrating integrity, kindness, and a commitment to excellence. The company offers a supportive and inclusive workplace culture, competitive salaries, career growth opportunities, and comprehensive benefits packages, including medical, dental, vision insurance, retirement matching plans, paid time off, and employee travel programs. This role is an excellent pathway for professionals eager to advance in luxury hospitality management and contribute to a world-class service environment at one of the most prestigious addresses in Boston.