Hotel Assistant General Manager - Tru by Hilton Augusta, GA

Augusta, GA, USA|

Job Overview

Compensation

Hourly

Range $13.50 - $20.50

Benefits

Paid instantly

Paid Time Off

Team member room discounts

Time and half for select holidays

Referral Bonus Program

accident insurance

Disability insurance

Life insurance

Cancer Insurance

Dental Insurance

Vision Insurance

Gift cards

Employee Lunches

Job Description

The hiring establishment is a reputable hotel brand committed to delivering exceptional hospitality services. This organization values professionalism, trustworthiness, and excellence, ensuring that every guest experience is memorable and enriching. The company operates with a strong focus on customer service, operational efficiency, and adherence to quality standards in the hospitality industry. Known for its high standards, the hotel offers a dynamic and supportive work environment where dedicated professionals can thrive and grow.

The Assistant General Manager role is crucial to the seamless operation of the hotel. This position involves overseeing daily operations across multiple departments including Front Office, Housekeeping, Maintenance, and Food & Beverage when applicable. The Assistant General Manager is responsible for managing personnel, controlling budgets, and ensuring financial performance aligns with company and brand standards. This role requires a strong understanding and implementation of the hotel's mission, values, and culture at all times.

The Assistant General Manager ensures efficient, courteous service is consistently delivered to every guest. Key responsibilities include hiring, training, coaching, and developing employees to build a cohesive and motivated team. Promoting positive morale, overseeing administrative duties such as scheduling and payroll, and maintaining safety, security, and emergency procedures are also essential aspects of the role. Furthermore, this position demands the ability to multi-task, communicate effectively with guests, staff, and corporate offices, and solve guest issues with professionalism.

This role requires an individual who can work within budgeted guidelines to maximize revenues while managing costs effectively. The Assistant General Manager must be familiar with all departmental functions, hotel operations, and brand policies, ensuring that all procedures and protocols are rigorously followed. This role may require long hours, availability during weekends and holidays, and the physical capability to perform duties such as standing for long periods, lifting, bending, and carrying moderate weights.

Overall, the Assistant General Manager plays a vital role in driving the hotel's success by maintaining high standards of service, ensuring operational excellence, and fostering a positive work environment for the staff and management team. This is a full-time position that offers a rewarding career in the hospitality industry with opportunities for professional development and growth within the company.

Job Requirements

minimum two years supervising at least eight associates at a branded quality hotel
bachelor’s degree preferred
at least three years of hotel industry experience preferred
accounting experience preferred
professionalism with honesty and trustworthiness
excellent attendance and punctuality
knowledge in housekeeping, maintenance and food and beverage operations preferred
ability to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, communicating
ability to stand for eight hours and perform physical tasks such as bending, stretching, reaching
availability to work long hours, weekends and holidays
ability to push or pull 60 pounds and lift or carry 30 pounds
ability to follow approved laundry procedures and assist with linen folding

Job Qualifications

Bachelor’s degree preferred
minimum of two years supervisory experience managing at least eight associates at a branded, quality hotel preferred
at least three years experience in the hotel industry preferred
experience in accounting preferred
knowledge of housekeeping, maintenance, and food and beverage operations preferred
strong supervisory skills including interviewing, hiring, training, appraising, documenting and motivating staff
proficiency in computer operations and property management systems
excellent communication and interpersonal skills
ability to multi-task, be detail oriented and service centric

Job Duties

Maintain a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals
promote positive morale and friendly attitudes
complete administrative duties in a timely manner including schedules, payroll, inventories, orders, production controls
work within budgeted guidelines for maximum revenues and within labor models
maintain safety and security practices and have thorough knowledge of emergency procedures
ensure guests are provided with the highest quality product and service
communicate and document using internal means such as logs and email
be thoroughly familiar with the Associate Handbook and implement all company rules, policies and procedures
maintain certification from a brand approved responsible vendor training program
implement the company’s Standard Operating Procedures at the hotel
keep General Manager promptly and fully informed of all problems or unusual matters of significance
perform other duties as assigned that the associate is capable of performing