Job Overview
Employment Type
Full-time
Compensation
Salary
Range $31,500.00 - $51,900.00
Work Schedule
Standard Hours
On-call
Weekend Shifts
Benefits
Paid instantly
Paid Time Off
Team member room discounts
Time and half for select holidays
Referral Bonus Program
accident insurance
Disability insurance
Life insurance
Cancer Insurance
Dental Insurance
Vision Insurance
Gift cards
Employee Lunches
Job Description
The hiring company is a reputable hospitality establishment operating within the hotel industry, dedicated to delivering exceptional customer service and maximizing operational efficiency to provide guests with a high-quality experience. Specializing in managing branded hotel properties, this company emphasizes strong leadership and an unwavering commitment to upholding brand standards. It is known for fostering a professional yet welcoming environment that encourages team development and operational excellence. The company prioritizes clear communication, adherence to safety protocols, and a guest-centric approach, ensuring that each customer interaction reflects the company’s mission, values, and culture.
The position of Assistant General Manager is a pivotal role within the hotel management team responsible for the overall coordination and supervision of the Front Office, Housekeeping, and Maintenance departments. This role primarily aims to maximize room revenues through efficient day-to-day operations while maintaining budget controls, managing personnel, and ensuring compliance with all company and brand standards. The Assistant General Manager must possess strong leadership qualities, overseeing a team of associates, driving positive morale, and enhancing operational workflows to guarantee exceptional guest experiences. Professionalism, trustworthiness, and excellent attendance are crucial attributes for success in this role.
In this role, the Assistant General Manager will handle administrative duties such as scheduling, payroll, inventories, and production controls, always working within budgeted guidelines and labor models. The position requires multitasking and strong organizational skills, alongside the ability to communicate effectively with guests, associates, and corporate office support staff. Candidates with prior experience in hotel supervision, accounting knowledge, and an understanding of various hotel operations including housekeeping, maintenance, and food and beverage services are highly preferred. The job also demands flexibility to work long hours, weekends, holidays, and the ability to manage physical activities such as standing for extended periods and lifting certain weights.
The role also entails ensuring the safety and security of the property, maintaining certifications according to brand-approved vendor training programs, and implementing company Standard Operating Procedures (SOPs). The Assistant General Manager is expected to promptly inform the General Manager about any significant issues or unusual matters. This position is essential in maintaining smooth operations and enhancing guest satisfaction, making it a vital leadership role that supports the hotel’s strategic and operational goals. Compensation details are not specified, but the employment is typically full-time, with expectations of availability around the clock to ensure the hotel operates seamlessly at all times.
The position of Assistant General Manager is a pivotal role within the hotel management team responsible for the overall coordination and supervision of the Front Office, Housekeeping, and Maintenance departments. This role primarily aims to maximize room revenues through efficient day-to-day operations while maintaining budget controls, managing personnel, and ensuring compliance with all company and brand standards. The Assistant General Manager must possess strong leadership qualities, overseeing a team of associates, driving positive morale, and enhancing operational workflows to guarantee exceptional guest experiences. Professionalism, trustworthiness, and excellent attendance are crucial attributes for success in this role.
In this role, the Assistant General Manager will handle administrative duties such as scheduling, payroll, inventories, and production controls, always working within budgeted guidelines and labor models. The position requires multitasking and strong organizational skills, alongside the ability to communicate effectively with guests, associates, and corporate office support staff. Candidates with prior experience in hotel supervision, accounting knowledge, and an understanding of various hotel operations including housekeeping, maintenance, and food and beverage services are highly preferred. The job also demands flexibility to work long hours, weekends, holidays, and the ability to manage physical activities such as standing for extended periods and lifting certain weights.
The role also entails ensuring the safety and security of the property, maintaining certifications according to brand-approved vendor training programs, and implementing company Standard Operating Procedures (SOPs). The Assistant General Manager is expected to promptly inform the General Manager about any significant issues or unusual matters. This position is essential in maintaining smooth operations and enhancing guest satisfaction, making it a vital leadership role that supports the hotel’s strategic and operational goals. Compensation details are not specified, but the employment is typically full-time, with expectations of availability around the clock to ensure the hotel operates seamlessly at all times.
Job Requirements
- At least two years of experience supervising a team of eight or more associates at a branded quality hotel
- Bachelor’s degree preferred
- Minimum three years hotel industry experience preferred
- Experience in accounting preferred
- Must demonstrate professionalism, honesty, and trustworthiness
- Excellent attendance and punctuality required
- Knowledge of housekeeping, maintenance, and food and beverage operations preferred
- Ability to perform physical tasks such as standing for eight hours, lifting 30 pounds, and pushing or pulling 60 pounds
- Availability to work long hours, weekends, holidays, and be on-call 24/7
- Ability to follow approved laundry procedures and understand washers and dryers operation where applicable
Job Qualifications
- Bachelor’s degree preferred
- Minimum of two years experience supervising at least eight associates in a branded, quality hotel preferred
- At least three years experience in the hotel industry preferred
- Experience in accounting preferred
- Knowledge of housekeeping, maintenance, and food and beverage operations preferred
- Professionalism with characteristics of honesty and trustworthiness
- Excellent attendance and punctuality
- Strong communication and multitasking skills
- Computer literacy including proficiency with property management systems
Job Duties
- Maintain a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals
- Promote positive morale and friendly attitudes
- Complete administrative duties in a timely manner such as schedules, payroll, inventories, orders, production controls
- Work within budgeted guidelines for maximum revenues and within labor models
- Maintain safety and security practices and have thorough knowledge of emergency procedures
- Ensure guests are provided with the highest quality product and service
- Communicate and document using internal means such as logs and email
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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