Hotel Assistant General Manager – Greater Cleveland Area

Cleveland, OH, USA|

Job Overview

Benefits

competitive pay

Comprehensive Benefit Packages

Hotel Room Discounts

discounts on food and beverages

Professional Development

Advancement opportunities

Job Description

DelMonte Hotel Group is a distinguished leader in the hospitality industry known for its commitment to excellence, innovation, and creating memorable guest experiences. The company manages a diverse portfolio of hotels and resorts, offering premium accommodations and top-tier services to travelers worldwide. With a strong heritage and a forward-looking approach, DelMonte Hotel Group continuously strives to foster a welcoming environment not only for guests but also for its employees. This focus on creating a workplace culture that feels like home makes DelMonte a preferred destination for hospitality professionals seeking career growth and job satisfaction. The company values integrity, professionalism, and dedication, providing ample opportunities for development and advancement in the hospitality sector. DelMonte Hotel Group is recognized for its competitive compensation packages, comprehensive benefits, and an inclusive work atmosphere that supports both personal and professional well-being.

The role of Assistant Hotel General Manager at DelMonte Hotel Group is crucial in maintaining the seamless operations and overall profitability of their hotels. This position plays a vital role in managing day-to-day hotel functions with a particular emphasis on front office and food & beverage departments. The Assistant Hotel General Manager works directly with a team of department supervisors and associates to uphold high standards of customer service, operational efficiency, and adherence to brand policies and local regulations. This leadership role involves hiring, training, supervising, and motivating staff to ensure that guests' expectations are not only met but exceeded.

In this capacity, you will oversee key operational areas, stepping in for the General Manager as needed, and work closely with hotel ownership and brand initiatives. The focus will be on fostering a positive work environment, maintaining financial goals by managing budgets, and ensuring regulatory compliance. Your ability to mentor staff and handle customer relations effectively is critical to the success of this role. Duties include conducting inspections, handling administrative functions such as payroll and purchasing, and providing excellent guest relations. DelMonte Hotel Group values professionals who are detail-oriented, customer-focused, and ready to take on challenges in a dynamic hospitality setting. With competitive pay and a commitment to employee growth, this position offers a rewarding career path for those passionate about hospitality management.

Job Requirements

1 to 3 years experience in guest services, front desk, food & beverage, management or related professional area
Bachelor’s degree (B. A.) or equivalent from four-year college or university
or equivalent combination of education and experience
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Self motivated with a strong work ethic and a drive to exceed expectations
Excellent communication skills
Passionate about the guest service experience with an eye for detail

Job Qualifications

Bachelor’s degree in hospitality management, business administration or related field preferred
Proven leadership and supervisory experience in a hotel setting
Experience managing front office and food & beverage operations
Strong knowledge of hotel management software and financial procedures
Ability to develop and implement operational strategies
Excellent interpersonal and problem-solving skills
Knowledge of applicable local, state and federal laws and regulations governing hotel operations and employee relations

Job Duties

Direct, train and mentor department supervisors to ensure adherence to hotel policies and established operating procedures
Oversee hotel operations in all aspects of Front Office and Food & Beverage
Assist in the operation of the hotel during the absence of the General Manager
Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported
Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates
Assist with the development of sales strategies and action plans
Develop and maintain positive business relationships with all guests, vendors and other external partners
Conduct regular physical inspections to ensure all standards of excellence are being met
Answer inquiries pertaining to hotel policies and services
Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations
Maintain hotel budget striving to meet and/or exceed all financial and budgetary goals
Facilitate and maintain on-going communication and collaboration with all associates
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions
Maintain up to date records and files
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service
Ensure the cleanliness of all areas of the hotel