Hotel Assistant General Manager - Franchise

Hampton Inn & Suites by Hilton-Buffalo Downtown is a vibrant and welcoming hotel located at 220 Delaware Avenue in the heart of Buffalo, New York. This hotel features 140 beautifully appointed rooms and suites, offering a comfortable and convenient stay for both business and leisure travelers. Located just off Interstate 190, the hotel provides easy access to key attractions such as the KeyBank Center and Canalside, which are popular venues for sports, entertainment, and recreational activities. Guests can also benefit from proximity to the free downtown NFTA Metro train, situated just two blocks away, making transportation within Buffalo seamless and accessible. Hampton Inn & Suites is part of the distinguished Buffalo Lodging Associates (BLA) family, a hotel management company with a strong presence across the northeastern United States, managing a portfolio of 50 hotel properties. Founded in 1996 and headquartered in Canton, Massachusetts, BLA has built a reputation for excellence by partnering with respected hotel brands including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International, and Radisson Hotels. At the heart of their success are dedicated associates who embody the company’s core values of Excellence, Passion, Integrity, and Inclusivity, driving consistent quality and exceptional guest experiences across all properties.

This job opening is for the position of Assistant General Manager at the Hampton Inn & Suites Buffalo Downtown. The Assistant General Manager plays a critical role in supporting the overall operations of the hotel by providing leadership, guidance, and support to hotel teams. This role is essential for ensuring the smooth day-to-day operation of the hotel, especially in the absence of the General Manager. Responsibilities include overseeing multiple departments such as front office, housekeeping, maintenance, sales, food and beverage, and human resources. The Assistant General Manager works closely with all staff to foster a positive and cooperative work environment, ensuring high standards of guest service and operational excellence are maintained. This position offers a salary range of $62,000 to $73,000 and requires strong experience in hotel operations and management. The role also entails administrative responsibilities such as reporting, inventory management, and accounting processes. An ideal candidate will have a bachelor’s degree in hotel management, business, or a related field, or equivalent experience in the hotel industry. They should have extensive knowledge of hotel brand standards, rooms management, food and beverage services, and possess hands-on leadership skills that align with BLA’s culture and commitment to quality. The position also requires a valid driver’s license. Working for BLA means joining a growing hotel management company that values its employees and provides opportunities for career growth, competitive compensation, and comprehensive benefits including medical, dental, and vision insurance, paid time off, retirement savings options, and employee travel discounts. If you are passionate about hospitality and eager to contribute to a thriving team at a premier downtown Buffalo hotel, this opportunity with Hampton Inn & Suites by Hilton-Buffalo Downtown could be the perfect fit for you.