Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Paid vacation
sick days
Holidays
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Travel Discounts
Career growth opportunities
Job Description
Hampton Inn & Suites by Hilton-Buffalo Downtown is a distinguished hotel located at 220 Delaware Avenue, Buffalo, NY 14202. This establishment is part of the extensive and award-winning portfolio of Buffalo Lodging Associates, a reputable hotel management company based out of Canton, MA. Founded in 1996, Buffalo Lodging Associates has grown to manage 50 hotel properties across the United States, partnering with some of the most respected names in the hospitality industry including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International, and Radisson Hotels. The company places a strong emphasis on true hospitality, innovation, and associate dedication which have been the core values driving its continued success. At the Hampton Inn & Suites by Hilton-Buffalo Downtown, guests enjoy 140 beautifully appointed rooms and suites, conveniently situated just off I-190 in the heart of Buffalo. Its location offers easy access to the NFTA Metro’s free downtown train, and it is just one mile from prominent venues like the KeyBank Center and Canalside, which host sports events, entertainment, and other activities.
The role of Assistant General Manager at Hampton Inn & Suites by Hilton-Buffalo Downtown offers a professional and rewarding career opportunity for a hospitality leader who thrives in a dynamic and guest-focused environment. The primary responsibility of the Assistant General Manager is to provide leadership, guidance, and support to hotel teams while upholding the company culture and values, which include excellence, passion, integrity, and inclusiveness. The assistant will play an integral role in managing hotel operations, particularly when the General Manager is absent, by overseeing guest services, housekeeping, maintenance, sales, food and beverage, and human resources functions. They will also be tasked with supervising front office operations as well as food and beverage staff, ensuring seamless daily service for guests. Handling guest concerns and maintaining high franchise Guest Service scores are crucial parts of this position, requiring exceptional interpersonal skills and a dedication to customer satisfaction.
In addition, the Assistant General Manager will foster a positive and collaborative work environment, encouraging teamwork and motivation among the staff. This includes supervisory duties such as interviewing, hiring, training, appraising, coaching, and rewarding employees, alongside planning, assigning, and directing work. Administrative responsibilities encompass essential hotel operational tasks such as reporting, inventory control, and accounting processes to maintain smooth and efficient business operations. This role offers a salary range between $62,000 and $73,000 annually and invites candidates who possess strong leadership capabilities and a hands-on approach. Overall, the position provides a meaningful blend of operational management and team development within a thriving hotel managed by a growing and well-respected hospitality company.
The role of Assistant General Manager at Hampton Inn & Suites by Hilton-Buffalo Downtown offers a professional and rewarding career opportunity for a hospitality leader who thrives in a dynamic and guest-focused environment. The primary responsibility of the Assistant General Manager is to provide leadership, guidance, and support to hotel teams while upholding the company culture and values, which include excellence, passion, integrity, and inclusiveness. The assistant will play an integral role in managing hotel operations, particularly when the General Manager is absent, by overseeing guest services, housekeeping, maintenance, sales, food and beverage, and human resources functions. They will also be tasked with supervising front office operations as well as food and beverage staff, ensuring seamless daily service for guests. Handling guest concerns and maintaining high franchise Guest Service scores are crucial parts of this position, requiring exceptional interpersonal skills and a dedication to customer satisfaction.
In addition, the Assistant General Manager will foster a positive and collaborative work environment, encouraging teamwork and motivation among the staff. This includes supervisory duties such as interviewing, hiring, training, appraising, coaching, and rewarding employees, alongside planning, assigning, and directing work. Administrative responsibilities encompass essential hotel operational tasks such as reporting, inventory control, and accounting processes to maintain smooth and efficient business operations. This role offers a salary range between $62,000 and $73,000 annually and invites candidates who possess strong leadership capabilities and a hands-on approach. Overall, the position provides a meaningful blend of operational management and team development within a thriving hotel managed by a growing and well-respected hospitality company.
Job Requirements
- two years related management experience
- bachelor’s degree in hotel management, business, or related field or equivalent combination of education and experience
- extensive experience with rooms, housekeeping and food and beverage
- working knowledge of hotel operations including security and safety programs, personnel relations, quality assurance programs, long range planning
- expertise in standard hotel management systems
- hands-on leadership
- valid driver’s license
Job Qualifications
- bachelor’s degree in hotel management, business, or related field or equivalent combination of education and experience
- two years related management experience
- extensive experience with rooms, housekeeping and food and beverage
- working knowledge of hotel operations including security and safety programs, personnel relations, quality assurance programs, long range planning
- expertise in standard hotel management systems
- hands-on leadership
- valid driver’s license
Job Duties
- manage the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned
- oversee the facility operations in the absence of the general manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources
- manage the front office operations and supervise directly the front desk and food and beverage staff
- resolve guest concerns while maintaining high franchise guest service scores
- foster a positive, cooperative work environment between staff and management
- supervise interviewing, hiring, training employees, appraising performance, rewarding and coaching employees
- perform administrative tasks such as reporting, inventories, accounting processes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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