Hotel Assistant General Manager

Homewood Suites by Hilton - Phoenix Gilbert is an upcoming 130-suite extended-stay hotel designed to provide guests with the comforts of home and exceptional hospitality. This property will offer spacious suites, complimentary breakfast, meeting spaces, and modern amenities to ensure a highly comfortable stay for guests. As part of the established Hilton brand, the hotel promises a commitment to quality service, operational excellence, and a welcoming atmosphere tailored to the Gilbert community. The hotel aims to become a preferred lodging destination for extended-stay and leisure travelers with its focus on strong customer service and an engaging guest experience.

The hotel is actively seeking an experienced, service-driven, and hands-on Assistant General Manager (AGM) to join its opening leadership team. This role presents a unique opportunity to be part of launching a brand-new hotel and to play a critical role in shaping a culture of hospitality, accountability, and superior service from day one. The Assistant General Manager will collaborate closely with the General Manager to oversee daily hotel operations, ensure compliance with Hilton brand standards, drive guest satisfaction, and lead department teams across multiple functions including Front Office, Housekeeping, Maintenance, Food & Beverage, and Guest Services.

This is a full-time position with a starting salary of $55,000 annually (based on experience) and includes eligibility for a performance-based bonus program. The Assistant General Manager will be a key member of the hotel’s leadership team and will act on behalf of the General Manager as needed. With a focus on both operational management and team development, this role is ideal for a dynamic hospitality professional who thrives in a fast-paced environment and is passionate about creating exceptional guest experiences. The successful candidate will participate in all aspects of the hotel's opening preparations, including hiring and training staff, coordinating with vendors, overseeing property walkthroughs, maintaining high standards of cleanliness and service, and supporting financial and operational strategies to meet budget goals.

In addition to operational leadership responsibilities, the Assistant General Manager will help foster a positive and engaging workplace culture by recruiting, coaching, and developing team members. The role also involves managing employee schedules, labor productivity, and assisting with revenue management initiatives to support the hotel's financial health. Strong communication skills, problem-solving prowess, and proficiency with hotel management systems are essential for success in this position. This role also requires flexibility to work weekends, holidays, and evenings as necessary.

Homewood Suites by Hilton - Phoenix Gilbert offers robust benefits including health, dental, and vision insurance, paid time off, 401(k), employee discounts, professional development opportunities, and potential for career advancement within the Hilton portfolio. Joining the team means becoming part of a company committed to diversity, inclusion, and operational excellence, with a supportive environment where leaders are empowered to make impactful contributions from the start.