Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Vision Insurance
Medical insurance
Dental Insurance
401(k) match
Paid Time Off
Hilton travel benefits
Job Description
This opportunity is offered by a distinguished Hilton hotel, a leading name in the hospitality industry renowned worldwide for its impeccable service standards, global reach, and commitment to creating exceptional guest experiences. Hilton operates a wide portfolio of hotels known for quality, comfort, and outstanding customer service. As a global hospitality company, Hilton continuously innovates its service approach to deliver memorable stays to its guests across the world.
The role in focus is that of an Assistant General Manager (AGM) or Manager on Duty (MOD) at a Hilton property, responsible for the overall success of the hotel. This leadership position plays a pivotal part in delivering exceptional guest satisfaction and managing daily hotel operations with minimal supervision from the General Manager. The incumbent will work closely with the General Manager to oversee department functions, ensuring that brand standards are not only met but exceeded, fostering a welcoming and high-quality guest experience that distinguishes this property from competitors.
This full-time supervisory position necessitates prior experience managing hotel operations and familiarity with the Hilton PEP Operating System — a specialized platform that streamlines property and guest management. The role demands leadership integrity, operational expertise, financial acumen, and outstanding interpersonal skills to lead a team committed to excellence in guest services. There is an expectation to be flexible with work schedules, including availability during weekends to cover shifts as Manager on Duty, ensuring continuous operational effectiveness.
Key responsibilities encompass guest service management, financial oversight, operational accountability, and maintaining safety, security, and compliance standards. The candidate must handle guest inquiries and complaints promptly, coordinate between departments, and optimize occupancy rates through suggestive selling and efficient reservation management. Financial tasks include managing departmental revenues and expenses, cash flow, and budget achievements. Operational duties involve supervising front desk activities, maintaining physical standards, and engaging with community and social initiatives.
Safety and regulatory compliance are paramount, requiring the candidate to understand and enforce local health, safety, and security codes. Human resource functions also fall within the role, including training, staff development, and maintaining high employee standards to ensure brand consistency.
Hilton offers a strong benefits package that includes vision, medical, and dental insurance, a 401(k) plan match, paid time off, and access to exclusive Hilton travel benefits. This package underscores Hilton's commitment to employee wellness and work-life balance. The competitive wage reflects the level of responsibility and the expertise required to excel in this critical role.
Joining Hilton in this capacity offers a remarkable opportunity to advance in a dynamic, globally recognized hospitality brand, providing a platform for professional growth, skill enhancement, and contribution to memorable guest experiences. Prospective candidates must demonstrate a track record of successful hotel management, leadership, and operational proficiency within hospitality environments. This role is integral to sustaining and elevating the Hilton standard of excellence in hospitality operations.
The role in focus is that of an Assistant General Manager (AGM) or Manager on Duty (MOD) at a Hilton property, responsible for the overall success of the hotel. This leadership position plays a pivotal part in delivering exceptional guest satisfaction and managing daily hotel operations with minimal supervision from the General Manager. The incumbent will work closely with the General Manager to oversee department functions, ensuring that brand standards are not only met but exceeded, fostering a welcoming and high-quality guest experience that distinguishes this property from competitors.
This full-time supervisory position necessitates prior experience managing hotel operations and familiarity with the Hilton PEP Operating System — a specialized platform that streamlines property and guest management. The role demands leadership integrity, operational expertise, financial acumen, and outstanding interpersonal skills to lead a team committed to excellence in guest services. There is an expectation to be flexible with work schedules, including availability during weekends to cover shifts as Manager on Duty, ensuring continuous operational effectiveness.
Key responsibilities encompass guest service management, financial oversight, operational accountability, and maintaining safety, security, and compliance standards. The candidate must handle guest inquiries and complaints promptly, coordinate between departments, and optimize occupancy rates through suggestive selling and efficient reservation management. Financial tasks include managing departmental revenues and expenses, cash flow, and budget achievements. Operational duties involve supervising front desk activities, maintaining physical standards, and engaging with community and social initiatives.
Safety and regulatory compliance are paramount, requiring the candidate to understand and enforce local health, safety, and security codes. Human resource functions also fall within the role, including training, staff development, and maintaining high employee standards to ensure brand consistency.
Hilton offers a strong benefits package that includes vision, medical, and dental insurance, a 401(k) plan match, paid time off, and access to exclusive Hilton travel benefits. This package underscores Hilton's commitment to employee wellness and work-life balance. The competitive wage reflects the level of responsibility and the expertise required to excel in this critical role.
Joining Hilton in this capacity offers a remarkable opportunity to advance in a dynamic, globally recognized hospitality brand, providing a platform for professional growth, skill enhancement, and contribution to memorable guest experiences. Prospective candidates must demonstrate a track record of successful hotel management, leadership, and operational proficiency within hospitality environments. This role is integral to sustaining and elevating the Hilton standard of excellence in hospitality operations.
Job Requirements
- Must have previous supervisory position
- Must have Hilton PEP Operating System experience
- Must be able to work weekends as Manager on Duty
- Available to work holidays and nights
- Excellent communication skills
- Strong leadership abilities
- Ability to handle guest complaints effectively
- Knowledge of local health and safety codes
- Must be available 24/7 in case of guest or employee emergencies
Job Qualifications
- University degree or diploma in hotel management or related field
- At least 2 to 5 years of experience in hospitality industry
- Proven experience in supervisory position
- Experience with Hilton PEP Operating System
- Strong management and leadership skills
- Excellent public relations and problem-solving skills
- Knowledge of hotel operations including reservations, guest registration, telephone services, guest accounting, and night audit
- Proficient computer system skills
- Experience in financial accounting and personnel supervision
Job Duties
- Provide courteous guest service by responding promptly and efficiently to inquiries, requests and complaints
- Coordinate the delivery of guest services by other hotel departments and outside businesses
- Process all incoming and outgoing reservation and cancellation requests in a timely manner
- Assist guests upon arrival and handle check-in procedure swiftly and accurately
- Manage departmental accounting of monies, receipts, guest accounts and other forms of credit
- Operate the department's cash register
- Achieve budgeted revenues and expenses and maximize profitability related to Guest Services Department
- Operate PBX equipment to handle incoming calls, outgoing calls, wake up calls and guest paging
- Maintain physical product standards by managing preventative maintenance programs and scheduling deep cleaning activities
- Assist the Front Desk during peak days, open and close the house, and handle any guest or property related issues
- Ensure full compliance to hotel operating controls, policies, procedures and service standards as well as local, state, and federal laws and regulations
- Interview, select, and train all front office staff, maintain departmental communications
- Serve as Manager on Duty when General Manager is not on property
- Monitor guest feedback on TripAdvisor, OTA's, and hotel surveys
- Set priority of maintenance tasks and inspect work completion
- Assist General Manager as needed on a day-to-day basis
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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