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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
short-term disability
long-term disability
Paid Time Off
Holidays
Tuition Assistance
competitive compensation
401K Savings Plan
associate referral program
Brand and company training
Workshops and conferences
Fundraising matching funds
team volunteer opportunities
Chaplain services
Hotel rate discounts
Job Description
McKibbon is a distinguished hospitality management company recognized for its commitment to excellence in hotel operations and guest services. With a reputation for cultivating vibrant and engaging environments, McKibbon stands out as a leader in the hospitality industry by emphasizing its company culture and core values known as McKibbon's Guiding Principles. These principles revolve around thinking bigger, loving your community, doing the right thing, supporting each other, and making a lasting impression. The company actively fosters an environment where both guests and employees thrive, reflecting its dedication to ethical leadership and a supportive workplace culture. McKibbon manages a diverse portfolio... Show More
Job Requirements
- Experience with major hotel brands like Marriott, Hilton, or Hyatt
- Ability to lead teams to deliver exceptional guest service
- Knowledge of McKibbon procedures on cost control and inventory management
- Ability to ensure adherence to hotel policies and brand standards
- Skill in interacting with diverse socioeconomic, cultural, disability, and ethnic backgrounds
- High level of professionalism, trust, and responsibility
- Exceptional attention to detail in communications and documentation
- Effective written and oral communication and problem-solving skills
- Ability to develop leadership qualities in staff
- Ability to maintain positive relationships with stakeholders
- Capability to work under pressure and multitask
- Excellence in fast-paced environments
- Strong listening skills and responsiveness
- Friendly, helpful, and courteous demeanor toward clients, guests, and associates
Job Qualifications
- Experience with major hotel brands such as Marriott, Hilton, or Hyatt
- Proven ability to lead teams delivering exceptional guest service
- Skilled in implementing cost control and inventory management procedures
- Strong communication and problem-solving skills
- Experience in developing leadership qualities among staff
- Ability to maintain positive relationships with management company, property owners, vendors, and clients
- Demonstrated professionalism and trustworthiness
- Exceptional attention to detail
- Ability to work effectively under pressure
- Strong listening and interpersonal skills
- Commitment to upholding brand and company standards
Job Duties
- Assist with overall property operations performance including guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction
- Train associates on brand and company standards to maximize revenue and reinforce service culture
- Supervise associates to promote high service levels and associate retention
- Maintain compliance with brand and company initiatives and standards
- Inspect and oversee safety and security standards
- Collaborate with corporate teams in Human Resources, Accounting, Revenue Management, and Sales
- Fill in operational roles throughout the hotel as needed
- Manage administrative accounting processes and cash management policies
- Participate in weekly and monthly meetings at hotel and corporate levels
- Oversee day-to-day operations in General Manager's absence
- Assist in hiring, training, and onboarding new employees
- Conduct performance reviews and provide feedback
- Create employee schedules and ensure adequate staffing
- Document and report guest and associate incidents
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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