Hotel Assistant General Manager

McKibbon is a distinguished hospitality management company recognized for its commitment to excellence in hotel operations and guest services. With a reputation for cultivating vibrant and engaging environments, McKibbon stands out as a leader in the hospitality industry by emphasizing its company culture and core values known as McKibbon's Guiding Principles. These principles revolve around thinking bigger, loving your community, doing the right thing, supporting each other, and making a lasting impression. The company actively fosters an environment where both guests and employees thrive, reflecting its dedication to ethical leadership and a supportive workplace culture. McKibbon manages a diverse portfolio of properties, aligning operational excellence with a heartfelt commitment to community engagement and superior service.

The role of Assistant General Manager at McKibbon is crucial within the property leadership team. This position works directly alongside the General Manager to oversee and guide the comprehensive operations of the hotel property. The Assistant General Manager is entrusted with the responsibility of maintaining the highest ethical standards while driving the property towards achieving its business objectives. The role's core focus is on delivering outstanding guest satisfaction, ensuring brand quality assurance, managing budgets and labor efficiently, and fostering associate satisfaction through positive leadership and engagement. A day in the life of an Assistant General Manager includes supervising associates to uphold service excellence, training team members on company and brand standards, and ensuring consistent compliance with operational procedures and new initiatives.

Additionally, the Assistant General Manager takes on diverse tasks ranging from overseeing safety and security standards to completing administrative accounting processes, which include financial reporting and cash management policies. This leadership role demands close collaboration with corporate teams across Human Resources, Accounting, Revenue Management, and Sales to align property goals with company objectives. The Assistant General Manager is also expected to fill in various operational roles as needed throughout the hotel, demonstrating flexibility and hands-on involvement.

Key aspects of the position include assisting with hiring, onboarding, training new employees, conducting performance reviews, and providing constructive feedback to team members. Effective scheduling to maintain adequate staffing and accurate documentation of guest and associate incidents further illustrates the broad scope of responsibilities. The role calls for someone who not only embraces McKibbon’s Guiding Principles but who also excels in high-pressure, fast-paced settings and exemplifies professionalism, trust, and exceptional interpersonal skills.

McKibbon values its employees as its primary investment and offers a comprehensive benefits package that underscores the importance of both professional development and personal well-being. Full-time associates enjoy medical, dental, and vision coverage, life insurance, pet insurance, disability benefits, paid time off, tuition assistance, and access to financial and occupational wellness programs. All associates benefit from competitive compensation with incentives, a 401K plan with matching contributions, associate referral programs, career growth opportunities, and personal wellness initiatives including volunteer programs, chaplain services, and exclusive hotel discounts.

Overall, this role is perfect for a dynamic leader with a passion for hospitality, a strong commitment to ethical leadership, and the skills necessary to enhance team performance and guest experiences consistently.