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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $57,784.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid sick time
401(k) retirement plan
Employee assistance program
Job Description
Home2 Suites Fort Collins is a renowned hotel managed by NCG Hospitality, a prestigious family-owned company that has earned the recognition of being a 2025 USA Today Top Workplace Winner. NCG Hospitality is a third-generation business that excels in owning, developing, and operating over 30 premier hospitality properties across the nation. The company's commitment to authentic customer engagement, inclusive team-oriented work culture, and dedication to employee development sets it apart in the hospitality industry. Employees at NCG Hospitality are highly valued and supported through tools, resources, and mentorship programs designed to foster career growth and success.
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Job Requirements
- High school diploma or equivalent
- Minimum three years of relevant hotel experience
- At least two years in a hospitality management role
- Excellent communication skills
- Proven leadership abilities
- Ability to work flexible hours including weekends and holidays
- Familiarity with hotel management software and financial procedures
Job Qualifications
- Three years of related work experience in hotels
- At least two years in a hospitality management position
- Strong organizational skills and attention to detail
- Ability to handle pressure with poise and finesse
- Strong leadership and a professional image
- Strong customer service skills including problem-solving and complaint resolution
- Ability to work in a fast-paced setting
Job Duties
- Provide exceptional guest service while setting high service standards for the front desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- Supervise team including hiring, training, scheduling, and performance management
- Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
- Ensure the safety of guests and team members by upholding all safety procedures and standards
- Support service quality by addressing guest concerns and initiating prompt, effective solutions
- Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
- Assist with accounting functions including billing, reporting, and financial reconciliation
- Monitor and support procedures related to inventory, key control, and monetary handling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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