Hotel Assistant General Manager

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $60,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

401K Investment

Associate Development Plan Opportunities

internal promotion opportunities

Medical insurance

Dental Insurance

Vision Insurance

voluntary benefits

Fsa account options

HSA account options

Associate Travel Program Discounts

Job Description

Springhill Suites ODU, located in Norfolk, VA, is a leading hotel within the hospitality industry committed to delivering exceptional guest experiences and quality accommodations. As part of a reputable hotel chain, Springhill Suites ODU focuses on providing modern amenities and superior service to business and leisure travelers alike, making it a preferred destination in Norfolk. The hotel operates with a guest-centric approach, ensuring that every stay is comfortable and memorable. With a strong emphasis on employee development and a supportive work environment, Springhill Suites ODU offers excellent career growth opportunities in the hospitality sector.

The Assistant General Manager position at Springhill Suites ODU plays a pivotal role in supporting the overall hotel operations. This salary-based role, with a compensation range of $55,000 to $60,000 annually, involves a comprehensive oversight of multiple departments to ensure optimal guest satisfaction and operational efficiency. The Assistant General Manager works closely with the General Manager to implement property-wide strategies and uphold brand standards, ensuring the hotel meets or surpasses guest expectations consistently. The role encompasses diverse responsibilities including human resources, financial performance, sales, and revenue generation to maximize return on investment. The Assistant General Manager also fosters a positive workplace atmosphere by being approachable and encouraging professional growth among team members.

Key to the role is the implementation of brand service strategies and maintaining compliance with all policies and regulations. The role demands strong leadership qualities, proactive problem-solving skills, and a commitment to high standards of customer service. The position is dynamic and requires flexibility in working hours, including nights, weekends, and holidays, reflecting the 24/7 nature of the hospitality industry. Candidates for this role can anticipate an engaging work environment with opportunities for internal promotion, associate development plans, and a comprehensive benefits package including medical, dental, vision, paid time off, 401K investment plans, and travel program discounts. This position is ideal for someone passionate about hospitality management, eager to drive hotel success, and committed to delivering exceptional guest experiences.

Job Requirements

Bachelor’s degree in hospitality management or related field preferred
Minimum of 3 years experience in hotel management or assistant management role
Proficient in Microsoft Office and hotel management software
Strong leadership and communication skills
Ability to work flexible hours including nights, weekends and holidays
Understanding of OSHA and other safety regulations
Ability to perform under pressure and multitask in a fast-paced environment

Job Qualifications

Bachelor’s degree in hospitality management or related field preferred
Previous experience in hotel management or assistant management role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficient in hotel management software and Microsoft Office
Knowledge of financial statements and budgeting
Understanding of OSHA and safety regulations
Ability to work flexible hours including weekends and holidays
Strong problem-solving and decision-making skills
Customer service excellence
Ability to motivate and mentor staff

Job Duties

Ensures that all brand standards are being maintained in each area of the property
Ensures all team members meet or exceed all brand requirements
Oversees the operation of all property departments
Ensures a viable key control program is in place
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Complies with all corporate accounting procedures
Performs required annual quality audit with General Manager
Stays readily available and approachable for all employees
Extends professionalism and courtesy to employees at all times
Leads by example demonstrating self-confidence, energy and enthusiasm
Sets clear performance expectations with the General Manager
Assists team supervisors with constructive coaching and counseling
Solicits feedback for continuous improvement
Extends professionalism and courtesy to guests at all times
Motivates and encourages staff to solve guest and employee related concerns
Provides excellent customer service by being readily available and approachable for all guests
Takes proactive approaches when dealing with guest concerns
Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them
Ensures orientations for new team members are thorough and completed in a timely fashion
Takes proactive approaches when dealing with employee concerns
Ensures property hiring practices comply with I-9 and EEO requirements and strives for a culturally diverse work place
Performs other duties as assigned and needed
Works flexible hours including weekends, nights, and holidays to meet business demands