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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
401K Investment
Associate Development Plan Opportunities
internal promotion opportunities
Medical insurance
Dental Insurance
Vision Insurance
voluntary benefits
Fsa account options
HSA account options
Associate Travel Program Discounts
Job Description
Springhill Suites ODU, located in Norfolk, VA, is a leading hotel within the hospitality industry committed to delivering exceptional guest experiences and quality accommodations. As part of a reputable hotel chain, Springhill Suites ODU focuses on providing modern amenities and superior service to business and leisure travelers alike, making it a preferred destination in Norfolk. The hotel operates with a guest-centric approach, ensuring that every stay is comfortable and memorable. With a strong emphasis on employee development and a supportive work environment, Springhill Suites ODU offers excellent career growth opportunities in the hospitality sector.
The Assistant General Manager position ... Show More
The Assistant General Manager position ... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years experience in hotel management or assistant management role
- Proficient in Microsoft Office and hotel management software
- Strong leadership and communication skills
- Ability to work flexible hours including nights, weekends and holidays
- Understanding of OSHA and other safety regulations
- Ability to perform under pressure and multitask in a fast-paced environment
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- Previous experience in hotel management or assistant management role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in hotel management software and Microsoft Office
- Knowledge of financial statements and budgeting
- Understanding of OSHA and safety regulations
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving and decision-making skills
- Customer service excellence
- Ability to motivate and mentor staff
Job Duties
- Ensures that all brand standards are being maintained in each area of the property
- Ensures all team members meet or exceed all brand requirements
- Oversees the operation of all property departments
- Ensures a viable key control program is in place
- Maintains current licenses and permits as prescribed by local, state and federal agencies
- Provides a safe working environment in compliance with OSHA/MSDS
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Complies with all corporate accounting procedures
- Performs required annual quality audit with General Manager
- Stays readily available and approachable for all employees
- Extends professionalism and courtesy to employees at all times
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Sets clear performance expectations with the General Manager
- Assists team supervisors with constructive coaching and counseling
- Solicits feedback for continuous improvement
- Extends professionalism and courtesy to guests at all times
- Motivates and encourages staff to solve guest and employee related concerns
- Provides excellent customer service by being readily available and approachable for all guests
- Takes proactive approaches when dealing with guest concerns
- Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them
- Ensures orientations for new team members are thorough and completed in a timely fashion
- Takes proactive approaches when dealing with employee concerns
- Ensures property hiring practices comply with I-9 and EEO requirements and strives for a culturally diverse work place
- Performs other duties as assigned and needed
- Works flexible hours including weekends, nights, and holidays to meet business demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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