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Prospera Hotels, Inc. logo

Hotel Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,304.00 - $80,000.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule

Job Description

Hyatt Place Anaheim Convention Center is a premier hotel brand known for providing comfortable accommodations and exceptional service tailored to business and leisure travelers alike. Situated in a vibrant location close to the Anaheim Convention Center, this hotel prides itself on its commitment to guest satisfaction, offering a blend of convenience, style, and attentive hospitality. Hyatt Place Anaheim Convention Center is part of the global Hyatt Hotels Corporation, which has built a strong reputation for its innovative hospitality solutions and dedication to making every guest's experience memorable. The team at Hyatt Place Anaheim Convention Center understands that exceptional service is... Show More

Job Requirements

  • A college degree is preferred or four years of related experience and/or training
  • bilingual English and Spanish
  • excellent English communication skills
  • strong leadership skills
  • analytical and computer skills
  • ability to multitask and work in a fast-paced environment
  • availability to work flexible schedule including evenings, weekends, and holidays

Job Qualifications

  • College degree preferred or four years of related experience and/or training or equivalent combination of experience and education
  • excellent English speaking, reading, and writing skills
  • bilingual English and Spanish
  • ability to write reports, business correspondence, and procedure manuals
  • ability to effectively present information and respond to questions from groups of managers, employees, guests, visitors, and vendors
  • strong leadership skills
  • analytical skills
  • computer proficiency
  • passion for guest service
  • ability to collaborate with other departments
  • high level of attention to detail
  • ability to work in a fast-paced environment

Job Duties

  • Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
  • attracts, retains, and motivates employees
  • hires, trains, develops, empowers, coaches, and counsels staff
  • conducts performance and salary reviews
  • resolves problems
  • provides open communication vehicles
  • disciplines and terminates as appropriate
  • maintains accurate records, including assisting with month-end processes and financial statements
  • assists in developing and managing departmental budgets and business plans
  • conducts or assists in conducting staff and all associate meetings
  • responsible for oversight of all hotel departments as designated by General Manager
  • adheres to franchise and company procedures and regulations
  • receives and resolves guest complaints and employee issues
  • performs General Manager functions in their absence
  • covers shifts in all departments as scheduled
  • assists with sales and marketing efforts
  • answers inquiries regarding hotel policies and services
  • leads and maintains hotel safety program
  • supports Front Office Manager with front desk operations, including system proficiency and staff training
  • oversees Food & Beverage operations, including daily supervision, menu and inventory management, staff scheduling, budget monitoring, and compliance with health and safety standards

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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