Hotel Assistant General Manager

Hyatt Place Anaheim Convention Center is a prominent hotel known for its commitment to delivering exceptional guest experiences through attentive and caring associates. As part of the renowned Hyatt hotel group, it offers comfortable accommodations, top-notch amenities, and personalized services tailored to guests' needs. Located near one of the busiest convention centers in Anaheim, the hotel caters to a diverse clientele, including business travelers, tourists, and event attendees. Hyatt Place Anaheim Convention Center prides itself on maintaining high standards in service quality, operational excellence, and guest satisfaction, which collectively foster repeat business and positive reviews.

The Assistant General Manager (AGM) plays a crucial leadership role at Hyatt Place Anaheim Convention Center, assisting with the oversight of all hotel personnel and operations. This position reports directly to the General Manager and acts as the manager in charge whenever the General Manager is off the property. The AGM is instrumental in supporting financial and operational results, including budget development and review across departments. This full-time position offers a competitive salary ranging from $70,304 to $80,000, reflecting the importance of the role and the responsibilities it entails.

As the Assistant General Manager, the individual is responsible for assigning staff duties, monitoring adherence to hotel policies, and ensuring all operating procedures are followed meticulously across departments. The role involves attracting, retaining, and motivating employees through hiring, training, development, coaching, and counseling. This position also handles performance evaluations, salary reviews, and disciplinary actions to maintain staff quality and morale. The AGM maintains accurate operational records, supports the month-end financial processes, and assists in managing accounts receivable and payables.

The role also includes active participation in sales and marketing efforts and ensuring compliance with franchise, company, and brand standards. The AGM conducts staff meetings to foster communication and teamwork and addresses guest complaints and employee issues promptly to safeguard the hotel's reputation. Acting as the General Manager during their absence, the AGM covers shifts across departments and leads the hotel’s Safety Program to protect guests, employees, and assets.

Specific oversight responsibilities extend to the Front Desk and Food & Beverage (F&B) departments. The AGM supports the Front Office Manager by ensuring smooth daily operations of the front desk, delivering exceptional guest service, and maintaining brand standards. Proficiency in systems like Opera, Colleague Advantage, Reserve, BOB, and third-party booking platforms is essential, as is the ability to perform front office roles such as Front Desk Agent, Supervisor, and Night Auditor as needed. The AGM assists with front office training, scheduling, and performance support to achieve departmental goals aligned with the hotel’s objectives.

In the realm of Food & Beverage, the AGM supervises all operations, including the complimentary breakfast and bar services. The responsibilities include managing daily operations for efficiency and quality, overseeing menus, inventory, purchasing, and vendor relationships, and leading the F&B staff through training and scheduling. Budgeting, labor management, and expense control are critical to maximize profitability, as well as ensuring health, safety, and brand compliance. The AGM reviews financial reports and implements cost control and revenue growth strategies, playing a pivotal role in the overall success of the hotel’s operations.

This role demands excellent leadership, analytical, and computer skills; a passion for guest service; and the ability to collaborate across departments. The AGM must be adaptable to a fast-paced environment with a high attention to detail, willing to work a flexible schedule including evenings, weekends, and holidays. A college degree or equivalent experience is preferred, alongside bilingual abilities in English and Spanish to effectively communicate with diverse guests and staff. Ultimately, the Assistant General Manager is a pivotal figure in delivering a memorable Hyatt Place Anaheim Convention Center experience.