Hotel Assistant General Manager

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,031.29 - $73,167.16

Benefits

comprehensive benefits package including medical, dental, and vision

Life insurance

Pet insurance

Short and Long-Term Disability

Paid Time off and Holidays

Tuition Assistance

Competitive compensation with incentives

401K savings plan with 50% matching funds

associate referral program

brand and company training classes, workshops and conferences for career growth and development

wellbeats app to support physical and mental wellness

fundraising matching funds program

team volunteer opportunities

24/7 chaplain services

exclusive hotel rate discounts

Job Description

McKibbon Hospitality is a prominent hospitality company known for its commitment to excellence and superior service within the hotel industry. As a leading operator in the hotel management sector, McKibbon Hospitality manages a diverse portfolio of properties while upholding core values encapsulated in their Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression. The company places strong emphasis on creating a work environment that values both employee and guest satisfaction, promoting ethical leadership, community involvement, and professional growth across its properties.

The Assistant General Manager (AGM) role at McKibbon H... Show More

Job Requirements

experience with major hotel brands like marriott, hilton, or hyatt highly desired
skills and experience to lead a team to consistently deliver exceptional guest service
ability to implement mckibbon procedures as they relate to cost control and inventory management
ability to ensure that hotel policies and brand standards are consistently followed
ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
maintain a high level of professionalism, trust and responsibility
demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation
sufficient communication and problem-solving skills both written and oral
the ability to develop the leadership qualities of all staff
the ability to maintain positive relationships with the management company, property owners, vendors and clients
ability to work under pressure and handle multiple tasks
must excel in high-pressure, fast-paced environments
possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests
must be attentive, friendly, helpful, and courteous to clients, guests, and associates

Job Qualifications

experience with major hotel brands such as Marriott, Hilton, or Hyatt highly desired
skills and experience to lead a team to deliver exceptional guest service
ability to implement McKibbon procedures related to cost control and inventory management
ability to ensure hotel policies and brand standards are consistently followed
ability to interact effectively with diverse cultural and socioeconomic backgrounds
strong professionalism, trust, and responsibility
exceptional attention to detail and accuracy in communications and documentation
excellent written and oral communication and problem-solving skills
ability to develop leadership qualities in staff
ability to maintain positive relationships with management company, property owners, vendors, and clients
capacity to work under pressure and multitask
strong listening skills to address concerns of workers, clients, and guests
attentive, friendly, helpful, and courteous demeanor

Job Duties

assist with overall performance of property operations including guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction
train associates on brand and company standards to maximize revenue and reinforce service culture
supervise associates to deliver high-level service, guest satisfaction, and retention
maintain compliance with new brand and company initiatives
inspect and oversee safety, security, and service quality
collaborate with corporate teams in HR, Accounting, Revenue Management, and Sales to achieve goals
fill in various hotel operation positions as needed
manage administrative accounting processes and cash policies
attend and participate in weekly and monthly meetings
oversee daily operations in absence of General Manager
assist in hiring, training, and onboarding new employees
conduct performance reviews and provide feedback
create employee schedules and ensure adequate staffing
document and report guest and associate incidents
embody McKibbon’s Guiding Principles including Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression

Job Location

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