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Hotel 1928 Guest Services Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $22.75
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Daily Pay
Free Telemedicine
Virtual mental health care
Health Insurance
Life insurance
401k plan
Paid Time Off
Holiday pay
Pet insurance
Employee assistance program
discounted hotel rooms
Savings marketplace discounts

Job Description

Collegiate Hotel Group is a distinguished hospitality management company renowned for operating a diverse portfolio of hotels across the United States. The group focuses on delivering exceptional experiences through a unique blend of luxury, boutique, and upscale hotel brands, including the well-regarded Hotel 1928. With a passion for hospitality excellence and innovative guest services, Collegiate Hotel Group fosters a culture that prioritizes employee development, outstanding guest relations, and operational efficiency. The company is committed to maintaining its reputation as a leader in the hospitality industry by combining exemplary service standards with modern hotel management techniques and a strong emphasis on... Show More

Job Requirements

  • Minimum of 3 years in similar leadership role
  • High school diploma/GED
  • Post-high school education preferred
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Job Qualifications

  • Minimum of 3 years in similar leadership role
  • High school diploma/GED, post-high school education preferred
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Job Duties

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the service champion for the front office and creates a positive atmosphere for guest relations
  • Communicates hotel’s unique design elements for effective storytelling
  • Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Reviews guest satisfaction results and property audits to identify areas of improvement

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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