Hotel 1928 Guest Services Manager

Collegiate Hotel Group is a distinguished hospitality management company renowned for operating a diverse portfolio of hotels across the United States. The group focuses on delivering exceptional experiences through a unique blend of luxury, boutique, and upscale hotel brands, including the well-regarded Hotel 1928. With a passion for hospitality excellence and innovative guest services, Collegiate Hotel Group fosters a culture that prioritizes employee development, outstanding guest relations, and operational efficiency. The company is committed to maintaining its reputation as a leader in the hospitality industry by combining exemplary service standards with modern hotel management techniques and a strong emphasis on employee satisfaction and professional growth.

Hotel 1928, a member of the Collegiate Hotel Group family, invites a dedicated and proactive Guest Service Manager to join their dynamic team of hospitality professionals. This position is ideal for leaders who thrive in a fast-paced environment and seek to create memorable experiences for guests while managing a motivated front office staff. The Guest Service Manager is responsible for overseeing daily front office operations, ensuring the smooth execution of guest services, and driving revenue growth through effective upselling and excellent customer relations. This leadership role demands a strategic thinker with superior communication skills who can foster a positive and productive workplace atmosphere while maintaining the financial and operational goals of the property.

In this role, the Guest Service Manager will monitor room status, maintain an updated list of available rooms for walk-in situations, and coordinate group block bookings. Serving as the 'Service Champion' for the Front Office, the manager promotes a positive guest service culture and conveys the distinct design and unique features of Hotel 1928 through compelling storytelling. Key performance indicators such as guest satisfaction scores and audit results are regularly reviewed to identify areas for continuous improvement. The manager also plays a critical role in the staff management lifecycle, including hiring, training, scheduling, and development, ensuring that team members communicate effectively within the hotel and support cross-departmental relations.

Working closely with valet parking services, the Guest Service Manager maintains productive external partnerships while managing departmental budgets to meet wage and expense targets. This role requires the ability to anticipate guest needs, facilitate prompt and courteous service, and handle VIP arrivals with precision and care. The manager may also serve as the Manager on Duty, taking on additional responsibilities during nights, weekends, and holidays as necessary. Collegiate Hotel Group offers a supportive environment where employees are valued and provided with access to professional resources such as free telemedicine, mental health care, and comprehensive insurance options from day one. Competitive benefits and flexible pay options further enhance the attractiveness of this managerial opportunity at Hotel 1928.