Host/Service Assistant - Hiring Immediately

Cooper's Hawk is a distinguished hospitality brand that brings a unique Napa-style tasting room experience to its guests, blending a passion for award-winning wines with an exceptional dining atmosphere. Since its inception in 2005, Cooper's Hawk has crafted a renowned lifestyle brand that extends beyond wine, offering curated dining, travel experiences, and exclusive Wine Club memberships to a broad community of enthusiasts. These memberships are celebrated as some of the largest in the world, offering a wealth of benefits and access to meticulously crafted wines. With Piccolo Buco by Cooper’s Hawk, the company expands its culinary portfolio by introducing the vibrant, authentic flavors of Rome to guests, combining modern casual dining with a fresh perspective on Italian cuisine. This evolution not only broadens the brand's reach but also deepens its commitment to providing an unforgettable guest experience through top-quality food, exceptional wine pairings, and a warm, inviting atmosphere.

The Tipped Service Assistant and Host role at Piccolo Buco is integral to setting the tone for the guest experience from the moment guests walk through the door until their farewell. The position emphasizes uncompromising hospitality through a combination of warm welcomes, seamless table flow management, and engaging, helpful conversations with diners. This role demands a high level of professionalism, energy, and attentiveness to ensure every guest feels genuinely cared for throughout their visit. Operating in a fast-paced and dynamic restaurant environment, the Tipped Service Assistant and Host must effectively multitask, coordinate closely with the service team and management, and maintain a polished and professional demeanor at all times.

Compensation for the position starts at $9.00 per hour plus tips, reflecting the value placed on both base pay and gratuities in this customer-focused role. As part of the team, individuals enjoy a range of benefits designed to support their professional and personal well-being, including significant dining and retail discounts, monthly wine tastings, comprehensive medical, dental, vision, and telehealth coverage, a 401k plan with company match, paid time off, flexible schedules, and early pay access. There is also a strong emphasis on wellness and mental health support, continuous wine and culinary education, and opportunities for career growth through structured flight plans. Additionally, employees are recognized and rewarded through milestone acknowledgments, referral bonuses, and team member incentives.

Successful candidates are expected to demonstrate readiness by arriving prepared and maintaining high energy and enthusiasm in guest interactions and communications, including professional phone etiquette. They take ownership of their responsibilities by actively managing dining room flow, adjusting seatings strategically to prevent wait bottlenecks, and accommodating special guest seating requests with tact. Teamwork is critical, requiring strong communication with peers and management to ensure smooth service transitions and comprehensive guest care. This role also encourages creating personalized guest experiences by sharing knowledgeable insights about menu selections and Piccolo Buco's distinctive Barrel Reserve wines, thus enhancing each visit's uniqueness.

Overall, the Tipped Service Assistant and Host at Piccolo Buco by Cooper's Hawk embodies the brand’s commitment to hospitality excellence, blending warmth, efficiency, and genuine care to craft memorable moments for every guest. The candidate should possess a genuine love for hospitality, capability to thrive in a fast-paced setting, physical stamina to meet the job demands, and availability during weekends and holidays. This role is an excellent opportunity for those who enjoy working as part of a team in a vibrant restaurant environment and seek to grow within a brand that values quality, guest satisfaction, and employee well-being.