Host/Hostess @ Willow & Ivy

The Lenox Hotel, a cherished landmark in Boston's Back Bay since 1900, stands as a beacon of independent hospitality known for its distinct character, creativity, and warm service. As an establishment deeply rooted in history yet constantly evolving, The Lenox prides itself on delivering a personalized and memorable guest experience. The hotel embodies the spirit of genuine hospitality, transforming each visit into a feeling of coming home for its many returning guests and travelers who seek comfort and excellence in the heart of Boston. The team at The Lenox is empowered to go beyond expectations, creating thoughtful and delightful moments that define the hotel’s reputation for exceptional service and charm. This dedication to quality service and a welcoming atmosphere makes The Lenox a preferred destination for both locals and visitors alike.

Within this vibrant setting, the role of a full-time Host at Willow & Ivy represents an exciting opportunity to be at the forefront of guest interactions and dining experiences. Willow & Ivy is one of three distinguished dining outlets at The Lenox, offering refined New England–inspired American cuisine crafted under the leadership of Executive Chef Daniel Kenney. The restaurant stands out for its fresh, inviting ambiance and commitment to delivering an exceptional culinary journey. The Host position is pivotal in setting the tone for the dining experience, serving as the initial point of contact and ensuring that each guest feels warmly welcomed and valued from the moment they arrive. This role requires a dynamic individual who thrives in a fast-paced, high-energy environment and enjoys engaging with diverse guests to make their experience memorable.

In addition to greeting guests, the Host manages reservations and guest flow to facilitate smooth and efficient service across all three outlets—Sweeney's on Boylston, known for its spirited and authentic Irish classics; The Irving, a cozy cocktail lounge with vintage charm; and Willow & Ivy itself. The successful candidate will be responsible for maintaining a polished and professional demeanor, assisting the service team when needed, and ensuring that the host stations and equipment are impeccably organized and guest-ready. This is a customer-focused role that demands excellent communication skills, a proactive attitude, and the ability to anticipate and exceed guest expectations, enhancing the hospitality experience across The Lenox's diverse and vibrant dining venues. With competitive pay ranging from $20 to $22 per hour depending on experience, coupled with access to comprehensive benefits for full-time employees, this is an ideal role for someone passionate about hospitality and eager to grow within a renowned historic hotel setting.