Host/Hostess @ V's Taproom

Peoria, AZ, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $13.15

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid holidays

Paid sick leave

401(k) Plan

Job Description

Trilogy at Vistancia is a distinguished resort community located in Peoria, Arizona, approximately 40 minutes west of Scottsdale and northwest of downtown Phoenix. This vibrant community features three unique club experiences: the golf club, the original Kiva Club, and the recently introduced Mita Club. Central to Trilogy at Vistancia’s appeal are the exceptional amenities offered to both residents and the public, including a meticulously maintained golf course, the feature restaurant known as V's Taproom, a comprehensive full-service spa called Alvea Spa, as well as dedicated venues for events and weddings. The resort's scenic location and top-tier facilities create an inviting environment for residents and visitors, offering a blend of leisure, luxury, and social engagement. With a focus on hospitality and community, Trilogy at Vistancia continues to be a prime destination in the Arizona Valley for both recreation and relaxation.

The Host or Hostess position at Trilogy at Vistancia’s Golf Shop and V's Taproom offers an exciting part-time opportunity, ideal for individuals who enjoy providing exceptional customer service in a dynamic dining atmosphere. This role is fundamental in creating a welcoming first impression for guests as they arrive at the restaurant. The Host or Hostess is responsible for greeting and seating guests energetically and courteously, coordinating seating arrangements to optimize the dining experience and server efficiency. Reporting directly to the Food & Beverage Manager, this role is pivotal in maintaining the flow and atmosphere of the dining area.

Employees in this role should be well-versed in the resort’s facilities and dining options, capable of addressing guest inquiries with enthusiasm and knowledge. The position also involves managing telephone calls, taking reservations, and handling to-go orders, showcasing a balance of interpersonal and organizational skills. Hosts and Hostesses collaborate closely with food servers, assisting with clearing tables and refilling drinks when appropriate, reinforcing a team-oriented environment. Additionally, cash handling and transaction accuracy are necessary to ensure a seamless guest experience.

Beyond these duties, the role requires alertness to safety issues and guest concerns, reporting them promptly to supervisors. Employees must embody Trilogy’s BlueStar core values: honesty and integrity, respect for the individual, teamwork, and competitive spirit. The environment is fast-paced and occasionally noisy, with duties including standing and walking for extended periods, as well as occasional outdoor work on patios or event spaces.

The position offers a wage of $13.15 per hour plus tips, reflecting the value placed on the hospitality skills and guest rapport developed by team members. While this opportunity is part-time, there are substantial benefits available for full-time team members, including health, dental, and life insurance, paid time off, paid holidays, paid sick leave, and eligibility for a 401(k) plan. This job suits individuals who thrive in a service-oriented role and enjoy being an integral part of a vibrant community atmosphere, while also pursuing a flexible work schedule including evenings and weekends.

Job Requirements

Must meet state and federal minimum age requirement for serving alcohol if applicable
current food handlers card and TIPS certification
ability to add, subtract, multiply and divide
ability to read and comprehend simple instructions and correspondence
ability to communicate positively and effectively with team members and supervisors
self-motivated and able to work independently
must demonstrate initiative and sound judgment
must have good time management and organizational skills
ability to work in fast-paced environment
flexible schedule to include evenings and weekends

Job Qualifications

High school diploma equivalent preferred
one to three months related server experience preferred
meet state and federal minimum age requirement for serving alcohol if applicable
current food handlers card and TIPS certification
ability to add, subtract, multiply and divide
ability to read and comprehend simple instructions and correspondence
ability to speak effectively and present information to guests and team members
ability to communicate positively with team members and supervisors
self-motivated with ability to work independently
demonstrate initiative and sound judgment
strong time management, organizational and follow-up skills
comfortable working in fast-paced environment
flexible schedule including evenings and weekends

Job Duties

Greet and serve guests in an energetic and friendly fashion
monitor the dining area and select tables for guest seating, depending on food server activity and guest comfort
show guests to their tables
create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area
respond to guest questions about the menu and speak with enthusiasm about resort services
answer the telephone and take reservations and to-go orders
work as team with food servers
assist servers with clearing plates and refilling drinks
handle cash and card transactions
ensure charges are accurate and return correct change to guests
notice and report potential safety issues or customer concerns to a supervisor
perform other duties as assigned