Host/Hostess - The Americano

InterContinental Hotels & Resorts, established in the 1940s, stands as the world’s first and most global luxury hotel brand. Known for pioneering international travel and offering exceptional hospitality, InterContinental Hotels & Resorts provides travelers across the world with memorable and culturally rich experiences. The company has cultivated a reputation for its dedication to excellence, luxury, and service innovation over decades. The brand continues to uphold its legacy by maintaining superior standards in its accommodations, dining, and guest services, making it a distinguished leader in the luxury hotel sector. With properties situated globally, InterContinental Hotels & Resorts emphasizes diversity, cultural awareness, and hospitality, welcoming guests with the highest levels of professionalism and warmth. Joining this esteemed team offers a unique opportunity to work within an international and dynamic environment where cultural wisdom and luxurious service merge to create inspiring experiences.

The position available is a Guest Relations Host within the InterContinental Hotels & Resorts restaurant division. This role requires a high level of professionalism and commitment to customer service excellence, ensuring that every guest feels valued and welcomed in line with the brand’s prestigious standards. The Guest Relations Host will be the initial point of contact for guests arriving at the restaurant, responsible for greeting each individual warmly and professionally according to InterContinental Hotels Group standards. The role also involves answering telephone communications, managing reservations, and addressing special requests from guests, ensuring attentiveness and responsiveness throughout the dining experience.

This position necessitates impeccable personal grooming and adherence to uniform standards, projecting the sophisticated image of the restaurant to guests. The Host's duties extend to promoting the restaurant’s image through excellent manners, diplomacy, and tact, supporting a positive and elegant atmosphere. Compliance with health, safety, and hygiene policies is mandatory, safeguarding both guests and staff. The Guest Relations Host must also maintain the cleanliness and readiness of menus and wine lists, assist guests with seating arrangements, and introduce guests courteously to their assigned servers. The role involves providing courteous and engaging hospitality during the meal service, including appropriate napkin presentation and offering a pleasant farewell message as guests exit.

This role is compensated at an hourly rate starting from $17.75, reflecting a competitive pay scale within the hospitality industry. Compensation may vary depending on factors such as education, qualifications, experience, geographic location, shift patterns, and performance. The role suits someone who enjoys working in a fast-paced, guest-centric environment and is passionate about delivering a superior dining experience. The ideal candidate will have prior experience in a similar role within a hospitality or luxury setting, bringing an understanding of high-standard customer service and the ability to work efficiently under pressure. This opportunity offers professional growth and the chance to be part of a respected global brand that values diversity, cultural enrichment, and teamwork. Potential applicants are encouraged to apply even if they do not meet every requirement, as InterContinental values a broad range of talents and backgrounds and supports ongoing learning and development among its employees.