Host/Hostess - Tapville Pittsburgh

Tapville Social is a vibrant and customer-centric hospitality establishment that prides itself on delivering an exceptional guest experience in a welcoming and friendly environment. Known for its commitment to quality service, Tapville Social offers a unique blend of great beer and wine selections paired with carefully curated food options, all served in a distraction-free setting. The company fosters a culture of cheerfulness, reliability, attentiveness, and conscientious teamwork among its staff, ensuring that every guest feels valued and appreciated from the moment they walk through the door.

As a part of Tapville Social’s team, every employee contributes to upholding the core mission: to create a community space where guests can relax, socialize, and enjoy top-tier hospitality. The atmosphere is carefully maintained to be inclusive and inviting, making Tapville Social not just a restaurant or bar, but a destination for local social life. The staff’s dedication to maintaining high standards is evident in their consistent delivery of friendly and attentive service, which has become a hallmark of the brand.

The role of a Guest Ambassador at Tapville Social is pivotal in shaping the initial and ongoing impressions guests have during their visit. This position is designed for individuals who embody Tapville’s core values and demonstrate the ability to work both independently and as part of a team. Guest Ambassadors are responsible for managing the guest experience from the outset, ensuring each visitor encounters a hassle-free, friendly, and efficient welcome.

Guest Ambassadors at Tapville Social excel in positive and patient communication, providing clear and courteous interactions across various guest touchpoints including phone inquiries and in-person greetings. They manage reservations and waitlists with keen organizational skills, proactively preparing seating arrangements to smooth service flow and reduce wait times. Beyond seating duties, they take a hands-on approach to maintaining their stations, keeping areas organized, stocked, and clean to meet the brand’s high operational standards.

In this role, attention to detail and problem-solving abilities are essential. Guest Ambassadors are trained to recognize and address guest concerns promptly, escalating issues when necessary to ensure complete satisfaction. Their role extends beyond basic hosting duties to include following all safety and sanitation protocols, complying with brand operating procedures, and contributing to a safe and pleasant environment for guests and staff alike.

Candidates for this position should be hard-working team players capable of thriving under pressure in a fast-paced environment. Essential certifications such as ServSafe Management, Allergen, and Basset are required to ensure knowledgeable and safe handling of food, beverages, and guest interactions. Physically, the role demands stamina and mobility to stand for long periods, navigate a dynamic workspace, and lift or reach as required. Flexibility to work varied shifts including weekends and holidays is mandatory to meet business needs.

Joining Tapville Social as a Guest Ambassador means becoming part of a supportive team dedicated to exceptional service and community engagement. The position offers an opportunity to develop communication and hospitality skills in a respected and growing company. Employees at Tapville Social enjoy a positive work environment where their contributions directly enhance the guest experience and uphold the company’s reputation for five-star service excellence.