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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Salary
Medical insurance
Dental Insurance
401(k)
Paid Time Off
Meal allowance
Parking discount
Job Description
The Lenox Hotel, established in 1900, is a cherished landmark located in Boston's vibrant Back Bay neighborhood. Known for its unique character, rich history, and independent spirit, The Lenox has become a beacon of genuine hospitality and creative excellence in the hospitality sector. Each guest experience is crafted with thoughtful attention and a personal touch, making the hotel not just a place to stay, but a home away from home for many travelers visiting Boston. The Lenox prides itself on fostering a warm, welcoming environment where both guests and staff thrive in a culture that emphasizes teamwork, respect, and memorable... Show More
Job Requirements
- high school diploma or equivalent
- at least 1 year of experience in hospitality or customer service roles
- excellent communication and interpersonal skills
- ability to work under pressure in a fast-paced environment
- ability to stand for extended periods
- availability to work flexible hours including nights, weekends, and holidays
- basic knowledge of POS systems is preferred
Job Qualifications
- strong verbal communication skills in English
- multilingual candidates are a plus
- at least 1 year of experience in hospitality, preferably in a food & beverage department
- familiarity with Toast or similar POS systems is helpful
- ability to work a flexible schedule including days, evenings, weekends, and holidays
- Friday and Saturday availability is required
Job Duties
- create a warm, memorable first impression for every guest
- manage reservations and guest flow to ensure timely, seamless service
- answer phone inquiries and reservations
- maintain exceptional service standards and a polished, professional demeanor
- assist the service team by clearing and resetting tables as needed
- keep host stations and equipment clean, organized, and guest-ready
- anticipate and exceed guest expectations with confidence and care
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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