Host/Hostess - Solete | Sheraton

Shamin Hotels, established in 1978, is the largest hotel owner and operator in Virginia, with a portfolio of over 70 hotels spanning multiple states. Known for its commitment to passionate service and fostering teamwork, Shamin Hotels has built a reputation based on its core values of ownership, opportunity, and collaborative culture. Operating under these principles, the company continually aims to provide a memorable experience for its guests while supporting an enjoyable and rewarding work environment for its employees. The Solete Restaurant at Sheraton Oceanfront, located in a beautiful oceanfront hotel right on the boardwalk, is part of this esteemed company and seeks to hire a seasonal Host/Hostess, a key position within its dynamic restaurant team.

The role of Host/Hostess at Solete Restaurant is pivotal in creating an inviting and welcoming atmosphere for all guests and visitors from the moment they arrive. As the first point of contact, the Host/Hostess sets the tone for the dining experience, ensuring that guests feel valued and well-attended to right from the start. This position involves managing guest interactions with warmth and professionalism, answering inquiries about the restaurant’s services and amenities, helping guests navigate the premises, managing waiting areas and seating efficiently, and responding to special requests or concerns with a customer-first approach.

Working in a seasonal capacity with a variable schedule based on restaurant volume, the position requires flexibility to cover night shifts, weekends, and holiday hours, reflecting the dynamic nature of the hospitality industry. The work environment is lively and fast-paced, situated within an oceanfront hotel setting that offers stunning views and a unique blend of leisure and business clientele. Although this role may be part-time or seasonal and does not include full-time benefits such as health insurance, paid time off, or 401K, it offers competitive pay, appealing travel discounts through Hilton’s Go program, perks for gym memberships, movie tickets, amusement parks, rental cars, and more through Shamin Perks. Additionally, team members enjoy bonus opportunities such as a $200 referral bonus and the opportunity to work in a fun and engaging environment with a beautiful oceanfront view.

Embedded in the company’s culture are the “TOP” values that every team member at Shamin Hotels lives by: Team Up, Own It, and Passionately Serve. These values emphasize collaboration, accountability, continuous learning, positivity, and a genuine passion for creating memorable guest experiences. The ideal candidate for the Host/Hostess position at Solete Restaurant is someone who embodies these values, demonstrating friendliness and an outgoing personality, with excellent communication and interpersonal skills. They should maintain composure under pressure and show adaptability in a fast-paced, often high-volume environment.

This role goes beyond just greeting guests; it is about actively contributing to customer satisfaction by managing reservations and waiting lists, accommodating special requests, and maintaining the overall cleanliness and professional appearance of the entrance and waiting areas. The Host/Hostess must be attentive to guest feedback, ready to address concerns with tact and professionalism, and committed to promoting a welcoming atmosphere that encourages repeat visits. This position therefore represents an excellent opportunity for individuals looking to start or grow a career in hospitality within a supportive, values-driven company that prioritizes team spirit and guest-centric service.