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Job Overview
Employment Type
Part-time
Seasonal
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Go Hilton travel discounts
Shamin perks
200 referral bonus
Oceanfront view work environment
Job Description
Shamin Hotels, established in 1978, is the largest hotel owner and operator in Virginia, with a portfolio of over 70 hotels spanning multiple states. Known for its commitment to passionate service and fostering teamwork, Shamin Hotels has built a reputation based on its core values of ownership, opportunity, and collaborative culture. Operating under these principles, the company continually aims to provide a memorable experience for its guests while supporting an enjoyable and rewarding work environment for its employees. The Solete Restaurant at Sheraton Oceanfront, located in a beautiful oceanfront hotel right on the boardwalk, is part of this esteemed company... Show More
Job Requirements
- Seasonal or part-time availability
- Ability to work nights, weekends, and holidays
- Excellent interpersonal skills
- Strong verbal communication skills
- Ability to manage guest interactions efficiently
- Ability to remain composed in a fast-paced environment
- Basic familiarity with restaurant or hospitality services
- Professional appearance
- Commitment to company values: Team Up, Own It, Passionately Serve
Job Qualifications
- Friendly and outgoing personality with excellent interpersonal skills
- Strong communication abilities both verbal and non-verbal
- Customer service-oriented mindset focused on guest satisfaction
- Ability to remain calm and composed under pressure
- Basic knowledge of the establishment's services, amenities, and layout
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with a friendly and welcoming demeanor
- Offer verbal greetings and create a positive first impression
- Provide directions and assistance to guests navigating the premises
- Offer information about the services, amenities, and facilities available
- Answer guest inquiries regarding hours, locations, and other concerns
- Direct guests to appropriate staff or departments for further help
- Maintain order and organization in waiting areas
- Manage guest reservations, waiting lists, and seating arrangements
- Communicate estimated wait times and guest status updates
- Accommodate special guest requests and seating preferences
- Relay special requests to relevant departments
- Listen attentively to customer feedback and concerns
- Address complaints courteously and professionally
- Notify management of issues requiring attention
- Ensure waiting areas and entrances are clean and presentable
- Restock supplies like brochures and menus
- Maintain professional appearance and adhere to dress code
- Strive to exceed guest expectations and foster a welcoming atmosphere
- Seek opportunities to enhance customer experience and satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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