Host/Hostess - Slack's Seafood and Steakhouse - Part-Time

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $17.50

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

401(k) matching

Paid Time Off

Performance bonus

wellness programs

Job Description

PENN Entertainment is a leading provider in the integrated entertainment, sports content, and casino gaming industries, operating 43 destinations across North America. In addition to its physical casino locations, the company also runs online sports betting and iCasino services through theScore Bet Sportsbook and Casino. As an industry frontrunner, PENN Entertainment combines its strong commitment to providing fun and exciting experiences with values such as diversity, sustainability, and community involvement. The company fosters a dynamic environment where innovation meets tradition, enabling a diverse workforce to contribute their talents toward reshaping entertainment for modern audiences. Employees at PENN Entertainment enjoy access to a comprehensive Total Rewards package, which includes base salary, wellness programs supporting physical, financial, and mental well-being, and benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off accrues based on local policies and tenure, ensuring that long-term employees are rewarded for their dedication and loyalty.

The role offered is in a fast-paced, guest-focused environment where the incumbent will be responsible for fostering an enjoyable atmosphere for both guests and coworkers. This position involves multifunctional tasks including acting as a gracious host, managing seating and reservations efficiently, providing fast and professional customer service, and maintaining the cleanliness and organization of the dining and cashier areas. Employees in this role actively promote positive community influence and participate in company-sponsored events, helping to reinforce PENN Entertainment’s reputation as a welcoming and responsible business. The position emphasizes strong interpersonal skills, enthusiasm for customer interaction, and the willingness to assist colleagues in varied capacities to ensure a seamless guest experience. Candidates must possess an outgoing and energetic attitude and be comfortable initiating conversations to maintain a lively and fun venue. This hourly position offers a competitive wage starting at $17.50 per hour, reflecting the individual’s relevant knowledge, skills, and experience, while emphasizing career growth and support within the organization. PENN Entertainment values its team members’ contributions and supports their professional development, ensuring opportunities to thrive and advance within the company. This role requires flexibility to work nights, weekends, holidays, and overtime as needed, in compliance with professional appearance standards and the ability to perform physical tasks in a busy, often noisy, and brightly lit environment. Join PENN Entertainment to be part of an exciting, dynamic company where fun, teamwork, and career advancement go hand in hand.

Job Requirements

Must have an outgoing, energetic, and enthusiastic attitude
must enjoy hosting others
must be comfortable initiating conversations and creating a fun environment with our guests
high school diploma or equivalent
able to read, write legibly, understand and speak English
excellent customer service and communication skills
available to work required schedule which may include nights, weekends, holidays, and overtime as needed
must meet professional appearance standards as prescribed by company policy
must be able to respond to visual and oral cues
able to work in constricting areas
able to tolerate noise and bright lights
able to work at a fast pace in often crowded and noisy environment
physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Job Qualifications

Outgoing, energetic, and enthusiastic attitude
enjoys hosting others
comfortable initiating conversations and creating a fun environment with guests
high school diploma or equivalent
reads, writes legibly, understands and speaks English
excellent customer service and communication skills
available to work required schedule including nights, weekends, holidays, and overtime
meets professional appearance standards as prescribed by company policy
able to respond to visual and oral cues
able to work in constricting areas
able to tolerate noise and bright lights
able to work at a fast pace in often crowded and noisy environment
physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Job Duties

Responsible for fostering a fun environment
responsible for being a gracious host to all guests and co-workers
responsible for promoting a positive influence in the community and participating in company-sponsored events
provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff
provides personalized service and uses guest’s name during all interactions
greets each guest entering restaurant
seats guests in restaurant as per specified rotation requirements
maintains proper seating and reservation documentation
monitors restaurant for table availability
keeps designated working area clean and organized
wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required
operates a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change
accounts for all cash, charge, and complimentary sales according to established procedure
maintains integrity of all financial controls and responsibilities
completes all assigned closing duties at end of shift
completes any reasonably requested job duty or any reasonable request made by manager or management personnel
knows and promotes current casino events and programs and can give guests directions to all casino areas
thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play