Host/Hostess - River Roast

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.00 - $19.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Instapay
High interest savings
Associate Shopping Program
Health and Wellness Program
Discount Marketplace
Employee assistance program
Paid Time Off

Job Description

Levy is a prominent leader in the Food, Beverage, and Retail industry, operating across more than 200 entertainment, sports, and restaurant venues throughout the United States. Established in Chicago 40 years ago as a delicatessen, Levy has expanded its footprint by delivering exceptional culinary experiences coupled with outstanding customer service. The company prioritizes diversity of thought and inclusion, recognizing these values as key drivers of its success. Levy is committed to fostering an environment where its team members can grow personally and professionally, making it a sought-after employer in the hospitality sector. With innovative benefits such as Instapay, which offers early access to wages, and high-interest savings programs through the EVEN app, Levy supports the financial wellness of its associates. The company also offers extensive wellness and employee assistance programs designed to help team members maintain a healthy work-life balance.

The role of Host/Hostess at Levy is integral to creating memorable dining experiences for guests. This position involves welcoming and seating guests in a timely and courteous manner, ensuring that their seating preferences are respected to enhance their overall experience. The Host/Hostess is often the first point of contact for guests, setting the tone for the quality of service throughout their visit. Beyond seating responsibilities, the position requires handling customer service scenarios with professionalism and sensitivity, maintaining clear and effective communication with guests and team members alike. The Host/Hostess also plays a supervisory role within the dining room, overseeing food-service associates to ensure compliance with food handling and sanitation standards. Assisting in training new team members and ensuring the cleanliness and safety of the dining environment are also key components of the job. Additionally, the Host/Hostess may be required to assist with bussing, food service, and operate various dining equipment. This role demands excellent interpersonal skills, flexibility, a genuine interest in people, and the ability to remain patient and composed in a dynamic setting. Working for Levy means joining a team that values creativity, teamwork, and a passion for great food, all while being part of a company that is a member of the Compass Group USA, a global leader in foodservice management.

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service or hospitality preferred
  • strong communication skills
  • ability to work flexible hours including evenings, weekends, and holidays
  • ability to maintain confidentiality
  • knowledge of food safety practices
  • ability to supervise and train team members
  • physical ability to perform duties
  • willingness to work in a dynamic environment

Job Qualifications

  • High school diploma or equivalent
  • previous experience in a customer service or hospitality role preferred
  • strong communication and interpersonal skills
  • ability to work in a fast-paced environment
  • flexibility to work various shifts including evenings, weekends, and holidays
  • ability to maintain confidentiality and handle sensitive information
  • knowledge of food safety and sanitation standards

Job Duties

  • Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements
  • help create an overall enjoyable dining experience and promote a safe, clean and neat environment for guests and other associates
  • exhibit exceptional communications skills
  • get along well with others, demonstrate flexibility and patience
  • maintain a high level of sensitivity and confidentiality regarding personal or medical information that is shared
  • supervise the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed
  • help train new food-service team members
  • supervise the closing of the assigned dining room
  • ensure side work and station setup is properly completed
  • demonstrate knowledge of emergency safety procedures and help evacuate guests to safety in the event of fire or other emergency
  • assist with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards
  • may be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
  • work with staff of other departments to perform job duties and during special events or functions
  • perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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