Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Great health insurance including family and pets
Free Meals
complimentary parking
Scholarship fund and tuition reimbursement
Fun events for employees and families
training and promotion opportunities
hotel discounts
401K program with matched contributions
Competitive wages
Recognition and rewards
Job Description
Balboa Bay Resort is a premier luxury resort located in the heart of Newport Beach, California. Renowned for its breathtaking waterfront views, exceptional service, and exquisite amenities, it offers guests an unforgettable hospitality experience. The resort features a variety of dining options, upscale accommodations, and recreational activities that cater to both leisure and business travelers. As a well-established player in the hospitality industry, Balboa Bay Resort is committed to maintaining the highest standards of customer satisfaction through dedicated, professional staff and a welcoming atmosphere. This commitment has earned it a reputation as one of Southern California's most desirable resort destinations.Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- excellent communication skills
- ability to work flexible hours including evenings, weekends and holidays
- strong customer service orientation
- ability to operate telephone and computer reservation systems
- positive attitude and professional appearance
- ability to multitask and work efficiently in a fast-paced environment
Job Qualifications
- Ability to serve needs of guest through verbal face-to-face interactions
- positive attitude and professional demeanor
- communication and interpersonal skills
- commitment to a high level of guest satisfaction
- ability to learn and use telephone and computer systems used at the hotel
- prior experience in hospitality or luxury setting desired
- flexible availability for various shift times as needed by the department manager
Job Duties
- Greets guests upon arrival and seats them at their table
- provides guests a menu and provides general information about the restaurants and meal options at the hotel
- prepares and maintains a list of guests waiting to be seated
- records guest name and number of guests in party
- provides estimate of waiting time
- notifies party when table comes available
- checks in with guests to ensure satisfaction with each food course
- thanks guests as they depart and invites them to return at a future date
- cleans work areas and waiting areas according to department standards
- follows all standard food handling, sanitation and health department guidelines
Job Location
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