Denny's logo

Host/Hostess - Franchise

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

flexible schedule
employee discount
Paid training
Opportunities for advancement
supportive work environment
Equal opportunity employer

Job Description

Denny's is a well-established, independently owned and operated franchise restaurant known for its welcoming atmosphere and dedication to quality food and service. As a popular dining destination, Denny's prides itself on feeding people and creating memorable experiences through its friendly and efficient service. Operating under the larger Denny's brand, this franchise ensures that each location maintains high standards of hospitality and customer care, making it a favorite choice for guests seeking comfort food and a pleasant dining environment. The restaurant offers a fast-paced yet supportive workplace where team members play crucial roles in contributing to the overall guest experience. This position is ideal for individuals passionate about food service and looking for an opportunity to work in a customer-focused environment within the hospitality industry. Employment is with the independent franchisee rather than Denny's, Inc., meaning the hiring and employment decisions are managed locally, ensuring a more personalized approach to staffing and team management.

The role of Host/Hostess at this Denny's franchise is a vital part of creating positive dining experiences for guests. As the first and last point of contact, hosts set the tone for the guests' visit by warmly greeting them, seating them promptly, and assisting with any initial needs or questions. The job involves engaging in friendly conversation to make guests feel at home and suggesting menu items to enhance their experience. Additionally, hosts may assist with processing payments, making correct change, and occasionally helping with beverage orders. Beyond direct guest interaction, hosts support the team by completing side work, maintaining cleanliness, and assisting other team members as needed. This role requires someone who is personable, attentive, and enjoying social interaction in a dynamic environment. It is an excellent entry-level position with opportunities to grow and learn valuable skills in hospitality, customer service, and teamwork. While this job description covers core responsibilities, it is not exhaustive, and team members may be called on to perform various tasks that contribute to the smooth operation of the restaurant. The independent franchisee is committed to equal employment opportunities, ensuring that all employees are valued and respected regardless of background. Joining this team means becoming a part of a community dedicated to serving great food with genuine hospitality.

Job Requirements

  • High school diploma or equivalent
  • Ability to greet and interact with guests in a friendly and efficient manner
  • Basic math skills for processing payments
  • Capability to stand for extended periods
  • Good communication skills
  • Ability to perform cleaning and side work tasks
  • Availability to work flexible shifts including evenings weekends and holidays

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or hospitality experience is a plus but not required
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Friendly and approachable demeanor
  • Basic math skills for handling payments
  • Ability to multitask and remain organized
  • Willingness to work flexible hours including evenings weekends and holidays

Job Duties

  • Greet guests in a warm friendly smiling manner that welcomes them into the restaurant and sets the stage for a positive experience
  • Engage in friendly conversation as you suggest new menu items process payments make correct change and help with beverage orders for guests
  • Complete side work clean and assist other team members as needed
  • Ensure guests are promptly seated and comfortable
  • Maintain cleanliness and organization of the host station and dining area
  • Assist in managing guest waitlists and reservations
  • Provide information to guests about menu items specials and promotions

Job Criteria

Experience

No experience required


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