Denny's logo

Host/Hostess - Franchise

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

flexible scheduling
competitive pay
safe work environment
Training and Development
team-oriented culture
Employee Discounts
Advancement opportunities

Job Description

Denny's is a nationally recognized restaurant franchise known for its welcoming atmosphere and quality dining experience. As an independently owned and operated franchisee, this particular Denny's location focuses on serving guests with exceptional customer service in a safe and clean environment. The company values leadership, education, and growth, providing employees with the skills needed for long-term career advancement. This franchise offers flexible scheduling and competitive pay, making it an excellent choice for those seeking a supportive workplace with opportunities to develop professionally.

The Host or Hostess role at Denny's is a dynamic and vital position responsible for greeting guests upon arrival and ensuring they are comfortably seated in a timely manner. In this role, employees act as the first point of contact, creating a positive first impression that reflects the brand's commitment to excellent service. Working in this position means engaging with a variety of guests throughout the day, handling diverse situations with professionalism and warmth. The job also involves coordinating seating arrangements while maintaining the flow of the dining area to enhance guest satisfaction. Denny's hosts are supported by a team-oriented environment and receive comprehensive training that equips them with valuable customer service and communication skills. This position is ideal for individuals who thrive in fast-paced settings, enjoy interacting with people, and are eager to contribute to a friendly dining experience. Additionally, the role offers the potential for upward mobility within the franchise or the broader hospitality industry, as Denny's places a strong emphasis on promoting from within and fostering employee growth.

Job Requirements

  • must be at least 16 years old
  • able to stand for extended periods
  • good communication skills
  • willingness to work flexible shifts
  • ability to handle a fast-paced work environment
  • basic math skills
  • customer-focused attitude

Job Qualifications

  • high school diploma or equivalent preferred
  • previous experience in a customer service role is an asset
  • strong communication and interpersonal skills
  • ability to multi-task and remain composed under pressure
  • friendly and approachable demeanor
  • willingness to work flexible hours including weekends and holidays

Job Duties

  • greet guests warmly and promptly
  • seat guests according to their preferences and table availability
  • manage waiting lists and communicate wait times clearly to guests
  • maintain cleanliness and organization in the host station and entrance area
  • coordinate with servers and kitchen staff to optimize table turnover
  • handle guest inquiries and assist with special requests
  • ensure compliance with health and safety regulations

Job Criteria

Experience

Entry Level (1-2 years)


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