Host/Hostess - Denny's #9552 - Fresno, CA

Clovis, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.90

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical

Dental

Vision

Dependent Care

401(k) with employer match

short-term disability

long-term disability

Employee assistance program

Employee Discount Program

Company-wide discount

Employee Referral Bonus

Advancement opportunities

Job Description

Denny's restaurant is a well-established and recognized dining chain known for its round-the-clock service and providing a welcoming environment for guests of all ages. The Fresno, CA location is now seeking a dedicated Host/Hostess to join their team and contribute to the outstanding guest experience that Denny's promises across its many locations. Denny's operates as a full-service casual dining restaurant and prides itself on delivering quality meals, exceptional customer service, and a friendly atmosphere that encourages guests to return. As part of a larger national brand, employees at this location benefit from a supportive team environment and opportunities for professional growth within the company.

The Host/Hostess role is a crucial position within the restaurant, acting as the primary point of contact for guests entering the establishment. This role requires a friendly, courteous individual who can efficiently greet and seat guests while managing the flow of the dining room to ensure smooth operation. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess will be expected to perform a variety of tasks, from welcoming guests with warmth and professionalism to handling payments, taking initial beverage orders, and assisting with other service duties as needed. The ideal candidate will be highly attentive, possess excellent communication skills, and demonstrate a strong commitment to customer satisfaction.

This position is designed not only to manage guest arrivals and departures but also to enhance the guest's overall dining experience by addressing concerns promptly and ensuring that guests feel valued and well-cared for throughout their visit. Additionally, the Host/Hostess helps maintain the cleanliness and organization of the restaurant's foyer and dining areas, ensuring that the environment remains inviting and comfortable. Teamwork is emphasized, and the Host/Hostess will collaborate with servers, kitchen staff, and management to deliver seamless restaurant service. This role also supports various administrative duties such as handling cash and credit transactions safely and accurately, maintaining guest waiting lists, and managing reservation flows.

Applicants for this position should expect to work a flexible schedule, including nights, weekends, and holidays, reflecting the restaurant's hours of operation. Candidates should be prepared to carry out physical tasks such as lifting up to 30 pounds and performing side-work and deep cleaning assignments as required. Denny's offers a comprehensive benefits package for full-time employees as well as an employee discount program, advancement opportunities, and a supportive working environment committed to diversity and inclusion. The employment opportunity at Denny's Fresno presents a rewarding gateway into the hospitality industry while building valuable skills and receiving competitive benefits.

Job Requirements

Must have ability to communicate effectively in English, both orally and in writing
Must be able to pass all required tests and training requirements for the position
Must be able to work in a team environment
Meets Denny's uniform and grooming standards and maintains them throughout the shift
Must be able to work flexible schedule, including holidays, nights and weekends
Must have excellent guest service skills
Must be dependable and able to learn basic tasks and follow instructions
Must place a value on diversity and shows respect for others

Job Qualifications

Must have ability to communicate effectively in English, both orally and in writing
Must be able to pass all required tests and training requirements for the position
Must be able to work in a team environment
Meets Denny's uniform and grooming standards and maintains them throughout the shift
Must be able to work flexible schedule, including holidays, nights and weekends
Must have excellent guest service skills
Must be dependable and able to learn basic tasks and follow instructions
Must place a value on diversity and shows respect for others

Job Duties

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
Demonstrates a sense of urgency and meets service cycle timing standards
Seats guests at clean, dry tables utilizing proper seating rotation
Determines and provides for any special needs of guests
Maintains guest waiting list and adheres to proper seating order procedures
Describes promotions and suggestively sells while seating guests
Takes initial beverage order
Attends to any other guest needs during the entire dining experience as warranted
Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
Uses proper telephone etiquette
Enters and delivers To Go orders correctly
Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
Assists service personnel in providing beverage orders and refills and clearing and setting tables
Willingly assists other team members without being asked
Maintains proper supply of clean menus
Lifts and carries supplies and equipment up to 30 lbs
Demonstrates knowledge of station and floor breakdowns
Possesses strong product and menu knowledge
Maintains foyer area of restaurant to be clean, organized and inviting to guests
Completes all required side-work, including deep cleaning assignments
Adheres to Denny's Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests