Host/Hostess - Denny's #9549 - Clovis, CA

Clovis, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $16.90

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical

Dental

Vision

Dependent Care

401(k) with employer match

short-term disability

long-term disability

Employee assistance program

employee discount

Employee Referral Bonus

Advancement opportunities

Job Description

Denny's is a well-established and popular restaurant chain known for its welcoming atmosphere and wide variety of menu options that cater to a diverse clientele. Located in Clovis, CA, the Denny's restaurant at 710 Shaw Ave is seeking a Host/Hostess to join their team and contribute to delivering exceptional dining experiences to guests. This restaurant is part of a nationwide network of family-friendly dining establishments that emphasize great service and community connection. As a company, Denny's prioritizes inclusivity and fair employment practices, ensuring a respectful and supportive work environment for all team members. The position is hourly, with a salary of $16.90 per hour, offering both part-time and full-time opportunities depending on scheduling needs and availability.

The role of Host/Hostess is vital to setting the tone for customer interactions as the first point of contact for guests arriving at the restaurant. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess is responsible for greeting guests immediately with a friendly and courteous demeanor, efficiently seating them while managing special requests, and helping to maintain a smooth flow of service throughout the dining experience. This position requires excellent communication skills, a strong focus on customer service, and the ability to work collaboratively within a team environment. Maintaining adherence to company brand standards and policies is a key responsibility. Additionally, the Host/Hostess plays an important role in addressing guest concerns promptly and professionally, ensuring total guest satisfaction. The position also involves handling cash and credit card transactions securely as well as assisting with beverage orders and maintaining clean and welcoming dining areas.

Denny's offers a range of benefits to its employees, especially those working full-time, including medical, dental, and vision insurance, a 401(k) retirement plan with employer match, disability coverage, and employee assistance programs. Opportunities for career growth and advancement are actively supported through on-the-job training designed to help employees develop their skills and take on greater responsibilities. The company also offers a referral bonus program and various employee discounts, creating an engaging and rewarding workplace. Overall, the Host/Hostess position at this Denny's location is an excellent opportunity for individuals who enjoy working in hospitality, providing friendly service, and being part of an established brand with a supportive work environment.

Job Requirements

Must have ability to communicate effectively in English, both orally and in writing
Must be able to pass all required tests and training requirements for the position
Must be able to work in a team environment
Meets Denny’s uniform and grooming standards and maintains them throughout the shift
Must be able to work flexible schedule, including holidays, nights and weekends
Must have excellent guest service skills
Must be dependable and able to learn basic tasks and follow instructions
Must place a value on diversity and shows respect for others

Job Qualifications

Must have ability to communicate effectively in English, both orally and in writing
Must be able to pass all required tests and training requirements for the position
Must be able to work in a team environment
Meets Denny’s uniform and grooming standards and maintains them throughout the shift
Must be able to work flexible schedule, including holidays, nights and weekends
Must have excellent guest service skills
Must be dependable and able to learn basic tasks and follow instructions
Must place a value on diversity and shows respect for others

Job Duties

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
Demonstrates a sense of urgency and meets service cycle timing standards
Seats guests at clean, dry tables utilizing proper seating rotation
Determines and provides for any special needs of guests
Maintains guest waiting list and adheres to proper seating order procedures
Describes promotions and suggestively sells while seating guests
Takes initial beverage order
Attends to any other guest needs during the entire dining experience as warranted
Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
Uses proper telephone etiquette
Enters and delivers To Go orders correctly
Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
Assists service personnel in providing beverage orders and refills and clearing and setting tables
Willingly assists other team members without being asked
Maintains proper supply of clean menus
Lifts and carries supplies and equipment up to 30 lbs
Demonstrates knowledge of station and floor breakdowns
Possesses strong product and menu knowledge
Maintains foyer area of restaurant to be clean, organized and inviting to guests
Completes all required side-work, including deep cleaning assignments
Adheres to Denny’s Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests