Host/Hostess - Denny's #7732 - Bakersfield, CA

Bakersfield, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $16.90

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

employee discount

Free beverages

free uniform

flexible schedules

Employee Referral Bonus

Employee assistance program

Advancement opportunities

Job Description

Denny's is a well-known and established American diner-style restaurant chain that prides itself on delivering exceptional dining experiences to its guests. With a rich history of serving high-quality, affordable meals in a welcoming and family-friendly environment, Denny's has become a staple in many communities across the United States. The Bakersfield, CA location, like others, upholds the company's commitment to friendly service, delicious food, and a comfortable atmosphere where guests can enjoy breakfast, lunch, and dinner any time of day.

The role of Host/Hostess at Denny's Bakersfield location is pivotal in ensuring that every guest receives a warm welcome and outstanding service throughout their dining experience. Reporting directly to the General Manager and Restaurant Manager, this position involves greeting guests promptly and courteously upon their arrival, seating them at clean and well-prepared tables while following proper seating rotation procedures, and addressing any special needs or requests they may have. The Host/Hostess plays a key role in maintaining a smooth flow of the restaurant by managing the guest waiting list, adhering to seating order protocols, and taking initial beverage orders. This role also includes assisting other service personnel to enhance total guest satisfaction, from responding to guest concerns to helping with beverage refills and clearing tables.

Additionally, the Host/Hostess is responsible for handling payment transactions in accordance with established policies, including cash, credit card, and discount procedures, and managing "To Go" orders accurately. The position demands excellent communication skills for effective interaction with guests and team members, safe cash handling abilities, and a keen attention to detail to uphold the restaurant’s brand standards and cleanliness. Denny's offers a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, alongside employee discounts, free beverages during shifts, and flexible scheduling to support work-life balance. The role also offers opportunities for career advancement through on-the-job skills training within a supportive and inclusive workplace. Overall, the Host/Hostess position at Denny's Bakersfield is an excellent opportunity for individuals seeking a dynamic work environment focused on customer service and teamwork, where they can grow their hospitality career while contributing to a positive guest experience.

Job Requirements

Ability to communicate effectively in English, both orally and in writing
pass all required tests and training requirements for the position
ability to work in a team environment
meet Denny's uniform and grooming standards
ability to work flexible schedule, including holidays, nights and weekends
excellent guest service skills
dependability and ability to learn basic tasks and follow instructions
value diversity and respect others

Job Qualifications

Must have ability to communicate effectively in English, both orally and in writing
must be able to pass all required tests and training requirements for the position
must be able to work in a team environment
meets Denny's uniform and grooming standards and maintains them throughout the shift
must be able to work flexible schedule, including holidays, nights and weekends
must have excellent guest service skills
must be dependable and able to learn basic tasks and follow instructions
must place a value on diversity and shows respect for others

Job Duties

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
demonstrates a sense of urgency and meets service cycle timing standards
seats guests at clean, dry tables utilizing proper seating rotation
determines and provides for any special needs of guests
maintains guest waiting list and adheres to proper seating order procedures
describes promotions and suggestively sells while seating guests
takes initial beverage order
attends to any other guest needs during the entire dining experience as warranted
demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
uses proper telephone etiquette
enters and delivers "To Go" orders correctly
addresses complaints promptly in a courteous manner and notifies the supervisor of any issues
assists service personnel in providing beverage orders and refills and clearing and setting tables
willingly assists other team members without being asked
maintains proper supply of clean menus
lifts and carries supplies and equipment up to 30 lbs
demonstrates knowledge of station and floor breakdowns
possesses strong product and menu knowledge
maintains foyer area of restaurant to be clean, organized and inviting to guests
completes all required side-work, including deep cleaning assignments
adheres to Denny's Brand Standards and internal policies and procedures
provides courteous service and is cordial to all team members and guests