Host/Hostess - Denny's #7386 - Bakersfield, CA

Bakersfield, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $16.90

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

employee discount

Free beverages

free uniform

flexible schedules

Employee Referral Bonus

Employee assistance program

Advancement opportunities

Job Description

Denny's is a renowned restaurant chain known for its welcoming ambiance and a broad menu that caters to a diverse clientele. With a long-standing reputation in the food service industry, Denny's Bakersfield, CA location seeks to uphold its tradition of excellent customer service and quality dining experiences. The establishment is committed to fostering a friendly environment not only for its guests but also for its employees, emphasizing teamwork, professionalism, and continuous growth. Denny's provides an inclusive workplace where employees have access to medical, dental, and vision benefits for full-time positions, along with opportunities for advancement through on-the-job skills training.

The Host/Hostess role at Denny's Bakersfield is fundamental to ensuring the restaurant runs smoothly from the moment guests walk in. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess will serve as the first point of contact for patrons, creating a positive first impression through courteous greetings and efficient seating processes. This position involves managing guest flow, taking initial beverage orders, handling payments accurately, and addressing guest concerns promptly to maintain high customer satisfaction. The role requires a person who thrives in a dynamic team setting, possesses excellent communication skills, and is attentive to detail. The Host/Hostess will also support fellow service personnel when needed, demonstrating flexibility and a team-oriented mindset. With flexible scheduling options, employee discounts, and a supportive work environment, this role offers an excellent opportunity for individuals looking to grow within the hospitality industry while delivering memorable dining experiences to guests.

Job Requirements

Must have ability to communicate effectively in English, both orally and in writing
must be able to pass all required tests and training requirements for the position
must be able to work in a team environment
meets Denny's uniform and grooming standards and maintains them throughout the shift
must be able to work flexible schedule, including holidays, nights and weekends
must have excellent guest service skills
must be dependable and able to learn basic tasks and follow instructions
must place a value on diversity and shows respect for others

Job Qualifications

Ability to communicate effectively in English, both orally and in writing
must be able to pass all required tests and training requirements for the position
excellent guest service skills
dependable and able to learn basic tasks and follow instructions
places a value on diversity and shows respect for others
meets Denny's uniform and grooming standards and maintains them throughout the shift
must be able to work flexible schedule, including holidays, nights and weekends
ability to work in a team environment

Job Duties

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
demonstrates a sense of urgency and meets service cycle timing standards
seats guests at clean, dry tables utilizing proper seating rotation
determines and provides for any special needs of guests
maintains guest waiting list and adheres to proper seating order procedures
describes promotions and suggestively sells while seating guests
takes initial beverage order
attends to any other guest needs during the entire dining experience as warranted
demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
uses proper telephone etiquette
enters and delivers 'To Go' orders correctly
addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
assists service personnel in providing beverage orders and refills and clearing and setting tables
willingly assists other team members without being asked
maintains proper supply of clean menus
lifts and carries supplies and equipment up to 30 lbs
demonstrates knowledge of station and floor breakdowns
possesses strong product and menu knowledge
maintains foyer area of restaurant to be clean, organized and inviting to guests
completes all required side-work, including deep cleaning assignments
adheres to Denny's Brand Standards and internal policies and procedures
provides courteous service and is cordial to all team members and guests