Host/Hostess - Denny's #7383 - Whittier, CA

Whittier, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $17.81

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical

Dental

Vision

employee discount

Free beverages

free uniform

Company-wide discount

flexible schedules

Employee Referral Bonus

Employee assistance program

Advancement

Job Description

Denny's is a renowned family-friendly restaurant chain with a long-standing reputation for providing quality dining experiences across the United States. Serving a variety of breakfast, lunch, and dinner options 24/7, Denny's prides itself on creating an inviting atmosphere for guests of all ages. With its commitment to customer satisfaction and community values, Denny's continues to be a preferred choice for casual dining and a rewarding workplace for those passionate about hospitality. The Whittier, CA location is part of this extensive network and is currently seeking a dedicated Host/Hostess to join their team. This position is ideal for individuals who thrive on delivering excellent guest experiences and enjoy working in a fast-paced, friendly environment. Employment is on a part-time or full-time basis, and salary is commensurate with experience and position expectations. The role involves greeting and seating guests promptly and courteously, managing guest flow efficiently, and assisting with various service duties to ensure total guest satisfaction. The Host/Hostess serves as the first point of contact for guests, making a lasting impression through warm hospitality and professional service. Additionally, the Host/Hostess is responsible for handling payments accurately, supporting other team members during busy periods, and addressing any guest concerns quickly and effectively. This role demands strong communication skills, attention to detail, and the ability to multitask in a dynamic restaurant setting. Teamwork and adherence to Denny's brand standards are essential for success. The position offers opportunities for growth through on-the-job training and advancement programs, making it a valuable entry point for those seeking a career in the restaurant industry. At Denny's Whittier, employees enjoy a supportive culture, flexible scheduling options, and a comprehensive benefits package for full-time team members. Overall, this position is a fantastic opportunity for motivated individuals to build their skills, contribute to a positive dining experience, and become part of a trusted restaurant family.

Job Requirements

Must have ability to communicate effectively in English, both orally and in writing
must be able to pass all required tests and training requirements for the position
must be able to work in a team environment
meets Denny's uniform and grooming standards and maintains them throughout the shift
must be able to work flexible schedule, including holidays, nights and weekends
must have excellent guest service skills
must be dependable and able to learn basic tasks and follow instructions
must place a value on diversity and shows respect for others

Job Qualifications

Must have ability to communicate effectively in English, both orally and in writing
must be able to pass all required tests and training requirements for the position
must be able to work in a team environment
meets Denny's uniform and grooming standards and maintains them throughout the shift
must have excellent guest service skills
must be dependable and able to learn basic tasks and follow instructions
must place a value on diversity and shows respect for others

Job Duties

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
demonstrates a sense of urgency and meets service cycle timing standards
seats guests at clean, dry tables utilizing proper seating rotation
determines and provides for any special needs of guests
maintains guest waiting list and adheres to proper seating order procedures
describes promotions and suggestively sells while seating guests
takes initial beverage order
attends to any other guest needs during the entire dining experience as warranted
demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
uses proper telephone etiquette
enters and delivers To Go orders correctly
addresses complaints promptly in a courteous manner and notifies the supervisor of any issues
assists service personnel in providing beverage orders and refills and clearing and setting tables
willingly assists other team members without being asked
maintains proper supply of clean menus
lifts and carries supplies and equipment up to 30 lbs
demonstrates knowledge of station and floor breakdowns
possesses strong product and menu knowledge
maintains foyer area of restaurant to be clean, organized and inviting to guests
completes all required side-work, including deep cleaning assignments
adheres to Denny's Brand Standards and internal policies and procedures
provides courteous service and is cordial to all team members and guests