Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
employee discount
Free beverages
free uniform
flexible schedules
Employee Referral Bonus
Employee assistance program
Advancement opportunities
Job Description
Denny's is a renowned American restaurant chain known for its casual dining experience, operating a large network of locations across the United States. Established with a mission to provide quality food and exceptional customer service, Denny's has built a reputation as a welcoming and family-friendly establishment that serves a wide variety of menu options around the clock, including breakfast, lunch, and dinner. The Hesperia, California location continues this tradition by offering guests a comfortable and inviting atmosphere where they can enjoy their meals and receive attentive service from a dedicated team. Committed to fostering a positive work environment, Denny's encourages its employees' professional growth while prioritizing guest satisfaction and operational excellence.
The Host/Hostess position at Denny's Hesperia location plays a pivotal role in shaping the customer's dining experience by being the first point of contact as guests arrive. Reporting directly to the General Manager and Restaurant Manager, this position involves greeting and seating guests with friendliness and courtesy, managing the waiting list, and ensuring optimal seating arrangements. The Host/Hostess also assists other service staff by taking initial beverage orders and helping with various tasks to maintain a smooth workflow. They are responsible for addressing guest concerns promptly and professionally to ensure total guest satisfaction. This role demands excellent communication skills, attentiveness to customer needs, and the ability to handle multiple responsibilities in a fast-paced environment.
Denny's values its employees by offering a variety of benefits including medical, dental, and vision coverage for full-time workers, a generous employee discount, and flexible scheduling to support work-life balance. Employees receive free beverages during shifts and a new uniform at orientation, contributing to a comfortable and supportive workplace. Additionally, Denny's promotes career advancement through on-the-job training and provides an Employee Assistance Program offering confidential personal and professional support. The culture at Denny's encourages teamwork, respect for diversity, and a commitment to maintaining high brand standards to deliver exceptional service to every guest. This Host/Hostess opportunity is ideal for individuals eager to join a respected national brand and develop their hospitality career in a dynamic, guest-focused environment.
The Host/Hostess position at Denny's Hesperia location plays a pivotal role in shaping the customer's dining experience by being the first point of contact as guests arrive. Reporting directly to the General Manager and Restaurant Manager, this position involves greeting and seating guests with friendliness and courtesy, managing the waiting list, and ensuring optimal seating arrangements. The Host/Hostess also assists other service staff by taking initial beverage orders and helping with various tasks to maintain a smooth workflow. They are responsible for addressing guest concerns promptly and professionally to ensure total guest satisfaction. This role demands excellent communication skills, attentiveness to customer needs, and the ability to handle multiple responsibilities in a fast-paced environment.
Denny's values its employees by offering a variety of benefits including medical, dental, and vision coverage for full-time workers, a generous employee discount, and flexible scheduling to support work-life balance. Employees receive free beverages during shifts and a new uniform at orientation, contributing to a comfortable and supportive workplace. Additionally, Denny's promotes career advancement through on-the-job training and provides an Employee Assistance Program offering confidential personal and professional support. The culture at Denny's encourages teamwork, respect for diversity, and a commitment to maintaining high brand standards to deliver exceptional service to every guest. This Host/Hostess opportunity is ideal for individuals eager to join a respected national brand and develop their hospitality career in a dynamic, guest-focused environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate effectively in English, both orally and in writing
- Ability to work flexible schedules including nights, weekends, and holidays
- Must be dependable and punctual
- Ability to lift and carry up to 30 lbs
- Willingness to work in a fast-paced environment
- Ability to work as part of a team
- Pass all required tests and training
- Maintain Denny's uniform and grooming standards
Job Qualifications
- Must have ability to communicate effectively in English, both orally and in writing
- Must be able to pass all required tests and training requirements for the position
- Must be able to work in a team environment
- Meets Denny's uniform and grooming standards and maintains them throughout the shift
- Must be able to work flexible schedule, including holidays, nights and weekends
- Must have excellent guest service skills
- Must be dependable and able to learn basic tasks and follow instructions
- Must place a value on diversity and shows respect for others
Job Duties
- Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
- Demonstrates a sense of urgency and meets service cycle timing standards
- Seats guests at clean, dry tables utilizing proper seating rotation
- Determines and provides for any special needs of guests
- Maintains guest waiting list and adheres to proper seating order procedures
- Describes promotions and suggestively sells while seating guests
- Takes initial beverage order
- Attends to any other guest needs during the entire dining experience as warranted
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
- Uses proper telephone etiquette
- Enters and delivers to go orders correctly
- Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
- Assists service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assists other team members without being asked
- Maintains proper supply of clean menus
- Lifts and carries supplies and equipment up to 30 lbs.
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Maintains foyer area of restaurant to be clean, organized and inviting to guests
- Completes all required side-work, including deep cleaning assignments
- Adheres to Denny's Brand Standards and internal policies and procedures
- Provides courteous service and is cordial to all team members and guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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